Cloudops Engineer

**Who we are**:
**The Role**:
As a member of the Enghouse global SaaS CloudOps team, you will be responsible for the operation and maintenance of the Enghouse-hosted SaaS solutions including Contact Centers, Outbound Dialers, IVR platforms, and other complementary solutions. In this role, you will work with multiple technologies running on a variety of operating systems and devices.

**What you will be doing**:

- Work on all Enghouse Interactive SaaS operations.
- Must adhere to ISO 27001 policies and practices.
- Design, implement and support Continuous Delivery processes.
- Contribute to security-related activities that impact cloud operations.
- Help maintain current and future infrastructure in AWS, Azure, GCP, IBM, and our Data Centers.
- Design, maintain and operate capacity and operational testing, and cloud instance based on cloud provider tools, open-source tools, and/or in-house developed tools.
- Work with Customer Support and Professional Services organizations troubleshooting and resolution of issues.

**What you have**:
We are looking for applicants that enjoy working as part of a team, as well as working autonomously to deliver their projects. Must have a strong sense of urgency, and interpersonal skills, while being able to work within a specified timeframe and with a mix of personalities of very talented people across all departments. This role will require flexibility with out-of-hours support.
- 3-5 years of experience managing hosted SaaS solutions in a DevOps/CloudOps function (Call/Contact Center experience a major plus).
- Azure Cloud Platform (Compute, AppEngine, Functions, Kubernetes, CloudSQL, Active Directory)
- Windows Server 2016+ Administration and Deployment
- Windows Active Directory Administration and Deployment
- Experience with Nagios XI or equivalent monitoring tools
- Telecommunication standards (VoIP (SIP), Session Boarder Controllers
- Communication security including SDWAN, Firewall Management, VPN
- Experience in Cyber Security

Preferred Skills and Experience:

- AWS Cloud Platform (Route 53, S3, CloudFront, CloudFormation, EC2 and CLI)
- Google Cloud Platform (Compute, Cloud SQL, Cloud Load Balancers, Cloud Storage)
- Experience working within ISO 27001, SOC2, PCI, and GDPR environments
- Familiar with tools such as Jira, Splunk, and OSSec
- Experience in Development/Scripting for automation purposes
- Experience with SQL database administration
- Experience with MS Teams administration

**What we offer**:

- Opportunity for growth and advancement
- Great team atmosphere
- A competitive bonus/commission structure
- Opportunity to leave your mark through the delivery of innovative ideas to the team
- Work for a stable and established company

You’ll spend your days working with talented, energetic, customer-centric people who are the heart and soul of our business. We care about each other and foster a culture of innovation, authenticity and trust.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. Enghouse Systems is an equal opportunity employer.
- All data will be used in accordance with our privacy policy._

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