Customer Insights Analyst

1 month ago


Wellington City, New Zealand Accident Compensation Corporation Full time

**Bring your data manipulation, analytical and reporting skills**:

- **Use advanced analytics and AI to explore customer needs and drive better outcomes**:

- **2x opportunities, Wellington based with flexible working arrangements**

We’re looking for 2x data scientists who’ll play a vital role in achieving ACC’s vision.

**We want all people in New Zealand to receive the support they need to avoid injury and manage their recovery from injury**

As our Customer Insights Analyst in the Continuous Exploration Team, you’ll support ACC’s understanding of our customers, the challenges they face and the effectiveness of our initiatives. This will include working with a team to develop and test data science solutions aimed at improving client recovery outcomes and preventing injuries.

In this role we particularly welcome expertise in statistical programming languages e.g. R, Python, Julia and SAS, working with large datasets, statistical analysis and data visualisation. Experience using ACC’s data would be advantageous.

For a position description click here.

**To be successful in this role you will**:

- Have data science skills including statistical analysis
- Be an intermediate to advanced user of analytical software
- Be curious and able to identify patterns and trends in data and communicate your findings clearly
- Manage your time well and deliver outputs that meet agreed specifications and timelines
- Enjoy working collaboratively with technical and non-technical colleagues

If you tick a few of these boxes we’d love to hear from you

**Working at ACC**:
The base salary range for this role is $81,636 to $115,251 with starting salary depending on skills and experience of the successful applicant. ACC also offers additional 9% superannuation.

Our teams normally work a mix of at home and office days, with most people working two days a week from home. We’re also open to other types of flexible working.

We’re committed to te Tiriti o Waitangi by providing space for mātauranga Māori to lead and support the development of approaches, tools, actions and knowledge that create space for Māori and Tangata Tiriti.
- Employee networks to support our colleagues from diverse backgrounds.
- The option to explore flexible working that suits your needs and ours.
- Development opportunities in te reo Māori me ngā tikanga.

Applications will be accepted until 11.59pm Sunday 30th April.


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