Associate

5 months ago

Wellington City, New Zealand ANZ Banking Group Full time

**Req ID**: 73241
**Department**: NZ Personal Banking Customer Service Operations
**Division**: New Zealand
**Location**: Wellington
Ko Mātou - About Us
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Mō te tūranga - About the role
As an Associate in Customer Financial Wellbeing portfolio, you’ll play a key role in providing an exceptional customer experience, meeting financial wellbeing needs. This includes contributing to the reduction of delinquency loss within the ANZ portfolio. The outcomes are to be achieved through living the ANZ Values and being highly competent bankers.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Location**: 49 Tory Street, Wellington
**Role Type**: 9-month Fixed term and 6-month fixed term (2 available positions)
Ka aha tō rā e kite ai? - What will your day look like
**In a typical day or week, you will be**:
Supporting customers via inbound and outbound calling to negotiate payment arrangements
Managing assigned worklists to ensure customers progress along the correct strategy
Completing tasks assigned as appropriate
Collaborating with team members to achieve team goals
Ōu Pūkenga? - What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Strong Customer Focus - Strong outcome & Service capability
Sound Communication and interpersonal skills
Ability to influence others and negotiate in order to meet desired outcomes
Ability to work in a faced paced environment
Computer literacy, involving usage of multiple systems
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
He aha te take e uru ai koe ki a mātou? - So, why join us?
From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.
We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.
Te Rā Ōtinga - Job Posting End Date
23/08/2024, 11.59pm'

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