Service Facilitator

6 months ago

Dunedin, New Zealand Healthcare of New Zealand Full time

Looking for a meaningful career? Join HealthCare New Zealand, our country's largest home and community support provider. You'll be working for good and making a real difference in the lives of New Zealanders by coordinating the support they need, empowering them to live as independently as possible in their own home.

**Why Us | He aha ai mātou?**

Be a part of our growing organisation Some of our benefits include:
**Working for good**
- Meaningful career doing good by supporting people and their Carers

**Belonging to good**
- Company culture of diversity and inclusion
- Good work life balance and wellbeing benefits

**Rewarded for good**
- Competitive pay with regular reviews
- Professional development and training
- Lots of career progression opportunities

**Leading for good**
- Lots of leadership opportunities
- Work alongside and learn from industry leaders
- Mentorship programme

**Changing for good**
- Be part of exciting upcoming projects changing the industry
- Have an idea? We can help make it work

**Who we are | Ko wai mātou**

Bringing healthcare back to the place New Zealanders call home has been our vision since 1988. Haukāinga (home) is where we feel a sense of belonging. It's the place we watched our whānau grow up, where neighbours look out for one another, and it's where we'd rather be when managing our health and keeping well.

**About the role | He kōrero whakamārama mō tēnei tūranga**.

As a Service Facilitator, you will be providing phone-based coordination services and customer service support to both our clients and our support workers in the field. You will be an important part of the Service Centre team, ultimately responsible for ensuring the smooth delivery of day-to-day operations of our services.

This is a full time permanent role - Monday to Friday 8:30-5:00pm based in our Dunedin office

**Responsibilities include**:

- Coordination of services between support workers and clients
- Rostering cover to ensure our clients receive the support they need in the event of a support worker being unavailable to work
- Ensuring our customers are placed at the heart of everything you do, striving to deliver the best possible outcomes

**What you will bring | Ngā tohungatanga mō tēnei tūranga**
- Empathy and a genuine interest in helping others
- Passion about the Healthcare sector
- Proven experience delivering customer service excellence
- Confidence in using technology/computer literacy
- Exceptional communication and rapport building skills over the phone
- A positive, adaptable, and resilient attitude - must work well under pressure in a fast-paced, ever-evolving environment

HealthCare NZ is part of the New Zealand Health Group. We're the largest community health, disability, and wellbeing group supporting over 30,000 New Zealanders to get on with making the most of life in their own homes, communities, and workplaces.

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