Front Office Duty Manager

3 months ago


Christchurch, New Zealand Hind Management Full time

**About The Role - Te mahi**

We are looking for an enthusiastic Front Office Duty Manager who knows how to get the best out of their team and lead from the front by setting and providing the highest levels of customer service. To be successful, you will have experience in a similar role, a passion for exceeding guests' expectations, demonstrated operational leadership and organization skills, and a passion for manaakitanga - providing great hospitality.

The primary objectives of this role are to oversee operational matters relating to the hotel, deliver exceptional guest experience, problem solving in a timely manner and provide outstanding customer service.

This is a permanent, full-time role based at Sudima Christchurch Airport. The payrate for this role is $30.00 per hour with a guaranteed minimum of 32 hours per week. (This is a rotating roster and includes weekend shifts, and some graveyard shifts).

**Responsibilities | Ngā haepapa**
- Manage the hotel whilst on shift and when senior managers are not present
- Ensure all complaints are dealt with appropriately
- Ensure a smooth check in and check out process whilst on shift and ensure VIP guests are acknowledged appropriately
- Attend to any emergency situations including security, maintenance, fire or evacuation
- Communicate professionally and effectively with all hotel departments, teams, senior leadership and external stakeholders
- Ensure Health, Safety and Hygiene Standards are being met and reported as per policy

**Requirements**:

- Currently holding a valid Managers Certificate
- NZQF Diploma (ANZSCO Skill Level 2).
- OR at least three years of relevant experience
- Professional personal presentation and work ethic
- Willing to work flexible hours as required
- Ability to prioritize, work to deadlines and remain composed under pressure
- Great communicator both with external stakeholders and your team.
- Willing to go the extra mile for our guest to ensure they make the most of their stay
- Committed to continuing professional development
- Full Drivers License Valid Right to Work in NZ

**Benefits**

**He kura te tangata - We are all valued
**As an employer of choice,** we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network - not just for you, but in some cases your friends and family too
- Wellbeing programme including Health insurance discounts
- Excellent reward & recognition events
- Long service and anniversary gifts and benefits
- Staff, family and friends rates within our network of hotels
- Paid training and individual Employee Development Plans
- Life insurance cover after successful probation period

Interested applicants must have work eligibility rights for New Zealand and be able to relocate to Christchurch.

**Who We Are - Ko Wai Mātou**

Hind Management builds, operates and manages high performing award-winning hotel, restaurant, bar and spa businesses. As industry leaders in social and environmental responsibility, we run a sustainable business model that takes the well-being of our people and planet seriously.

Hind Management has recently been awarded HRD's Five Star Employer of Choice Award for 2022. Our people love coming to work every day and we think you will too We’re looking for positive people, working with us means getting unlimited opportunities to develop yourself and your career, being part of a community and company culture that’s passionate about putting people first. And it means having the flexibility and opportunity to work how you work best, with lots of different people all working with one goal in mind.

We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.

**_
E manawanui ana tātou - We care_**

**_ Ka mahi tahi tātou - We work together_**

**_ Ka whai tātou i te tika - We do the right thing_


  • Front Office Manager

    6 months ago


    Christchurch, New Zealand Hilton Full time

    Front Office Manager A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest,...

  • Duty Manager

    6 months ago


    Christchurch, New Zealand Hilton Full time

    Duty Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the...

  • Front Office Manager

    2 months ago


    Christchurch, New Zealand Accor Apartments & Realty Full time

    Located in the picturesque town of Christchurch in New Zealand, Peppers Clearwater Resort offers a selection of contemporary and comfortable hotel rooms and one, two and three bedroom suites overlooking the clear, shimmering waters of Lake Kaikainui and the perfectly manicured Clearwater Golf Club. In addition, the resort also provides guests with the...


  • Christchurch, New Zealand Jump Recruitment Full time

    Permanent position of leadership within guest services - Respected brand with a positive team culture and strong staff values - Career development opportunities. $68,000 - $72,000 salary + benefits We are seeking a Front Office Manager who is committed to leading a team delivering the ultimate guest experience. Coordinating the Front Office operations and...

  • Front Staff

    8 months ago


    Christchurch, New Zealand Ravi kum limited Full time

    **JOB TITLE** Front Staff **MAIN TASKS**: - Direct, Oversee, and manage daily operations - Determine the work required and allocate duties to the staff members - Prepare rosters and maintain shift reports - Ensure correct staffing numbers are maintained to complete the job/absence coordination - Suggest changes to operating standards to improve the...

  • Duty Manager

    6 months ago


    Christchurch, New Zealand Accor Apartments & Realty Full time

    Located in the picturesque town of Christchurch in New Zealand, Peppers Clearwater Resort offers a selection of contemporary and comfortable hotel rooms and one, two and three bedroom suites overlooking the clear, shimmering waters of Lake Kaikainui and the perfectly manicured Clearwater Golf Club. In addition, the resort also provides guests with the...

  • Duty Manager

    6 months ago


    Christchurch, New Zealand Accor Apartments & Realty Full time

    BreakFree on Cashel St situated right in the heart of Christchurch's CBD is within walking distance to public transport, historic landmarks and local cafes. The property offers a variety of funky and vibrant hotel rooms to suit all travellers as well as onsite restaurant and bar offering a relaxed atmosphere. Spend your days off skiing the Southern...

  • Duty Manager

    6 months ago


    Christchurch, New Zealand Eliza’s manor Full time

    We are looking for an experienced duty manager at the newly re opened Elizas manor on Bealey Avenue. Applicant must hold a valid duty managers certificate and have at least 2 years experience in a similar role. Our restaurant is open for breakfast lunch and dinner along with the popular high teas and Sunday lunches Your role will include overseeing the...

  • Front of House

    4 months ago


    Christchurch, New Zealand Spagalimis Ltd Full time

    A part-time job is available for a front of house position in a busy family restaurant on Salisbury Street. We are looking for a confident and reliable individual who would like to work in the hospitality industry. Hospitality experience is preferred but is not required. A current DM certificate and / or LCQ is desired. Looking for someone to start ASAP for...

  • Assistant Manager

    6 months ago


    Christchurch, New Zealand Crowne Plaza Hotels & Resorts Full time

    **Your day to day** Every day is different at IHG, but you’ll mostly be: - Leading the way - managing guest experiences, team performance and hotel operations - Prioritising workload and ensuring your team deliver authentic, memorable experiences - Developing your team’s skills to drive results that positively impact on hotel performance - Having...


  • Christchurch, New Zealand Wonjo Limited Full time

    Are you an experienced bartender looking to take the next step? Are you an old hand at hospo looking for your next challenge? We need a strong, cheerful bar manager to lead our amazing team! - Be a highly organised individual with an eye for detail - Thrive in a bustling environment and strive to lift our team members up during a busy bar service - Provide...

  • Office Manager

    6 months ago


    Christchurch, New Zealand Foodstuffs SI Full time

    Glenstar Group is a family-owned business who run an On the Spot convenience store, service stations, workshops and a gas business. We are looking for an Administration Assistant who can join our team for up to 32 hours per week. **In essence, your main responsibilities will be**: - Day to day responsibility for all general administration and assisting...


  • Christchurch, New Zealand Clear Water Trading Limited Full time

    A bit of our backgroundFor many years, Sakimoto Japanese Bistro has been renowned for providing exceptional service and an authentic Japanese dining experience in the heart of Christchurch City. With a longstanding history of serving Christchurch-based food enthusiasts, Sakimoto has catered to a diverse range of patrons, from families and business...


  • Christchurch, New Zealand Christchurch City Hotel Full time

    Front Office & Guest Services (Hospitality & Tourism)Full timeChristchurch City Hotel is a newly built hotel located in the central city. We have opportunities for Front Office professionals seeking to be a part of our close-knit team. We are seeking team members who have an enthusiastic attitude to work in the hospitality industry with a keen eye for...


  • Christchurch, New Zealand Ballantynes Full time

    **Company Description** At Ballantynes, everything we do is about delivering an exceptional customer experience. That's why our people are everything to us! It's our people and the magic they perform, that brings those exceptional customer experiences to life. Ballantynes is seeking a dynamic individual with extensive Front of House Hospitality experience...

  • Front of House

    7 months ago


    Christchurch, New Zealand Bombay Butler Full time

    We are looking for dedicated Front of House (Hospitality Worker) - 3 positions available for our restaurant in Christchurch. We guarantee a minimum of 30 hours per week with a pay rate between $28.00 - $30.00 per hour. You are required to work as per the roster and need to beavailable on weekends and late evenings. About you: - Passionate about being part...

  • Office Administrator

    6 months ago


    Christchurch, New Zealand Argus Fire Full time

    **Office Administrator** Argus Fire Protection is a well-known company with over 30 years' experience in the fire protection industry. The company covers all aspects including fire system design, installation and ongoing testing and maintenance of fire systems. We currently have a position available in our Tauranga office for an Office Administrator. This...

  • Duty Officer

    6 months ago


    Christchurch, New Zealand Christchurch City Council Full time

    Spencer Beach TOP 10 Holiday Park is a recreational destination stretching over 17 hectares, where guests can relax and unwind in a huge campground in the middle of a 70 hectare forested reserve, or take part in one of the many activities nearby. Situated just 20 minutes from the city and airport, we're also only 500m from the beach. Serving up great...


  • Christchurch, New Zealand Ballantynes Full time

    Company Description Ballantynes brings a mix of tradition and innovation to the Canterbury region. With locations in Christchurch and Timaru, we employ over 300 staff to fill a wide range of roles including retail, hospitality, buying, customer services, IT, finance, marketing, and more. At Ballantynes we are all about delivering exceptional customer...

  • Assistant Manager

    6 months ago


    Christchurch, New Zealand AccorHotel Full time

    Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...