Captioning and Relay Assistant

2 days ago


Auckland City, New Zealand PK Global Full time

Job Title:
Captioning and Relay Assistant

**Job Description**:
Concentrix is an award-winning global CX solutions company that creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

We are currently seeking Captioning & Relay Assistants to join our customer service team delivering the Telephony Relay Service. As a member of our team, you will be providing text and phone-based communication to all users and potential users of the TRS.

**About the role**

You will be provided a full onboarding experience to get you up to speed, as well as ongoing support and training so you feel ready to support customers.
- Text and phone-based communications to the Deaf, hard of hearing, and speech impaired community.
- Demonstrate resilience and impartiality to confidential conversations
- Provide technical advice, support, and solutions to new and existing TRS users
- Communicate clearly, patiently, calmly and responsively by phone and in writing
- High attention to detail in capturing customer information accurately

**Benefits**:

- Professional development through dedicated upskilling and training.
- Corporate environment with a supportive and community focused team.
- Shared employee space with Chill Out Zone, Table Tennis and PlayStation
- Food, beverage, private health, and gym discounts
- Yoga and meditation onsite

**Here are some of the things we are looking for**
- Effective communications skills both written & verbal
- Experience in a call centre environment (preferred but not required)
- Demonstrate resilience and impartiality
- Strong typing skills with a high **95% accuracy & 50wpm**:

- Must be able to commit to a 7-day roster of Mon-Sun (5 on & 2 off)
- ** Start Date**: ASAP
- ** Stability**: Permanent Full & Part-Time opportunities
- ** Training**: 2 weeks full-time paid training

**Location**:
NZL Auckland - Unitec Campus, Lvl 4

Language Requirements:
Time Type:
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