Analyst- Customer Verification Services

3 weeks ago


Auckland City, New Zealand CBA NZ Full time

**Analyst
- Customer Verification Services**

***:
The Regulatory and Control Operations (RACO), a division in COO, is accountable for the development, implementation and ongoing leadership of the Groups financial crime shared services. RACO leads the Groups approach to managing AML/CTF, and Sanctions risks and obligations through the provisioning of the following services.
- AML/CTF Operations
- Sanctions Operations
- Business Enablement
- Transformation
- Correspondent Banking Due Diligence
- Government Agency Requests
- Customer Verification Screening

We are currently looking for **Financial Crime Operation Analysts** to join our team.

As a Financial Crime Operations** Analyst** you will be a key contributor within the team, providing support for existing customers. This role presents an excellent opportunity for you to gain hands-on experience working for a large bank while developing an in depth strategic and day-to-day operational knowledge of the business. In addition to this, you will work within a high performing, diverse and highly supportive team environment that is collaborative and promotes knowledge sharing.

Conveniently located on Auckland's beautiful Albany on the North Shore with easy access to the Northern Motorway and Northern Expressway bus link, this is an exciting time to join CBA NZ. Being available when it suits our customers, means we run an extended hours operation (9.00am to 10.00pm NZT). As such, the team operate a rotating roster system with some flexibility around hours.

**Further responsibilities include**:

- Adhering to AML/CTF and FATCA/CRS requirements for new and existing to bank complex organisation customers
- Taking inbound phone calls to collect relevant regulatory information from customers and front line staff
- Dealing with complaints and investigate complex cases
- Liaising with customers and informing them on regulatory obligations
- Ensuring customer expectations are not only met but are exceeded at all times
- Maintaining the confidentiality of customer information and circumstances in line with privacy legislation and internal policy
- Contributing to the review of internal processes to ensure efficiency and accuracy

**To be successful in this role you will demonstrate the following experience and key attributes**:

- Outstanding customer service skills with proven experience in a customer focused role within the financial sector, preferably financial crime.
- Proven experience in handling complaints and carry out investigations.
- An understanding of various entity ownership structures including Trusts, Partnerships and Companies
- Strong analytical and investigative capabilities with the ability to dig deeper and explore areas of grey
- Excellent communication skills with the ability to articulate complex information simply and diplomatically
- Strong attention to detail, problem-solving skills and a high level of initiative
- A relevant tertiary qualification in finance, business, law or similar is required
- Exposure to and understanding of the Financial Crime disciplines will be viewed favourably. This may include: AML, CFT, KYC and/or FATCA

In return you'll get to join our diverse team of established professional specialists. Due to people movements and increased volumes this is an exciting time to join Customer Lifecycle Management Operations. Come and discover this wonderful opportunity, where we'll welcome and value your individuality, ideas and goals.

**Other Benefits**:

- Flexible work options
- 5 Life leave days - 5 extra annual leave days when you have utilised your annual leave before next anniversary date T&C's apply
- Generous sick leave entitlements
- Group Income protection plan
- Employee banking benefits and deals
- Recognition program
- Wellbeing Hub
- Access to Employee assistance programme
- Career development Opportunities

**Applications close Wednesday 6th March 2024 at 11.00pm.**

**Job Details**:

- Reference #
SS156205- Posted on
21 Feb 2024- Closes on
06 Mar 2024 23:00- Location(s)
Auckland- Company
CBA NZ- Expertise
Analytics- Work type(s)
Full Time



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