Sleep Coach Customer Service, Hamilton

2 days ago


Hamilton, New Zealand ResMed Full time

Permanent Position/ Full-time (40 hours)
- Monday - Friday role with rotating Saturdays
- Located in Hamilton
- Training provided

Are you interested in making a difference to people’s lives?

Do you want to use your customer service and sales skills for something good?

At EdenSleep we want people to “Awaken their best” by offering solutions to help people get the best night’s sleep possible.

If this interests you then keep reading, as this is not a “normal” retail or customer service role.

**About EdenSleep:
**EdenSleep is our New Zealand branch of ResMed with sleep clinics across the country.

**Let's talk about responsibilities:
**As a Sleep Coach for EdenSleep, you focus on helping people to achieve outcomes with their sleep health. Working within a sleep clinic and reporting directly into the Team Leader you will be a natural communicator with a pride and personal interest in what you do. This is a unique and exciting role with diverse responsibilities:

- Provide advice and support to people who want to improve their sleep quality
- Administration and reception duties
- Facilitate sleep tests and work closely with sleep physicians
- Educate people on their sleep health
- Find solutions that are tailored to the customer and assist people with their therapy and facilitate the sales of our medical devices

**Let's talk about the team**:
Our team is small, and our industry is forever evolving, so we’re not a fan of “not my role” type of behaviour - we’re a team, we help each other, and our customers are at the heart of what we do.

**To succeed in this role, you will have the following**:

- Previous experience in a busy retail, customer service or administration role
- Provide a caring and outstanding reception duties to our customers
- Ability to maintain compassion and remain calm under pressure.
- A strong customer service that is always looking for the best outcome for the individual.
- Strong and adaptable communication skills are a must.
- An active listener with the ability to find solutions to customer concerns and issues.
- Any previous experience in healthcare, pharmacy or medical administration are highly considered.

To get us really excited, you will be driven to learn new skills and keen to secure a role, which offers exposure to an exciting industry that can offer an exciting new career.

**What's in it for you**:

- Training is provided - we look for a great attitude and someone eager to learn
- Job satisfaction - you will come to work each day knowing you are making a difference
- Rewards - bonuses to celebrate the success of the NZ team
- Benefits - as part of a global company we provide benefits such as an employee assistance counselling line to support our teams mental fitness



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