Network & Uc Engineer - Aws Connect

5 months ago


Auckland City, New Zealand Group Technology Full time

**About Us**
- At Fletcher Building, we are committed to attracting the best talent, developing our people, and creating engaged and high performing teams who deliver great results for our customers. Our people are guided by our values - Protect, Customer Leading, Be Bold and Better Together - which helps us create the kind of workplace that delivers great results, in the right way. There has never been a better time to join the FB family where our people are committed to making a difference for FB and for NZ.
- Fletcher Building’s IT department (Group Technology) supports over 30 businesses in New Zealand and Australia. It acts as a centre of excellence to provide high quality insights, guidance and advice on all aspects of IT and technical infrastructure across the FB Group.

**About the opportunity**
- As Network and UC Engineer, you will be responsible for providing technical support services for Fletcher Building’s network and UC infrastructure. The scope of these services includes, AWS Connect contact centre solutions, Cisco VoIP platforms, LAN/WAN/wireless network solutions. The Network & UC Engineer is required to take ownership of customer issues, as well as escalate issues as appropriate. The Network & UC Engineer contributes to ensuring that the Network & UC experience is of high quality for end users.

**About you**
- We are looking for an experienced Network and UC Engineer who can hit the ground running.
- Ideally this would mean at least 1 years’ experience working in UC environment with primary focus on AWS Connect contact centre and Network solutions. Specifically experience with:

- Connect
- Cloudwatch
- IAM
- CloudFormation
- Lambda (knowledge of Node.js or Python is advantageous)

Additionally, it would be beneficial if you have:

- Cisco telephony solutions (Cisco call manager) experience
- A depth of exposure to WAN/LAN/WiFi architectures, troubleshooting various issues
- Experience working in large and complex environments
- Great customer service skills - these are essential
- Relevant IT accreditation or certifications. These could include CCENT/CCT, CCNA or CCNP

**Next Steps**
- If you're ready to carve out a rewarding career with us and think you've got what it takes to succeed in this high-profile technical role,


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