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Customer Service Manager

2 months ago

Auckland, New Zealand BOTANY VEHICLE SERVICE 2004 LIMITED Full time

We are an Auckland-based auto repair company offering a range of services.
Now we are hiring a customer service manager to join our dynamic team.

- This is a permanent, full-time role based in Auckland, New Zealand. 
- The hourly rate ranges from $30 to $35, depending on your experience, with a guaranteed minimum of 30 working hours per week.   
Key Responsibilities:

Creating and continuously improving company policies and procedures related to customer relations services provided 
Ensuring operational efficiency and delivering high-quality customer service within the company 
Addressing customer inquiries and concerns promptly and effectively, especially in tough situations, and providing guidance and feedback to other team members 
Assist in the recruitment process when required 
Plan and implement after-sales services to follow up on customer satisfaction 
Communicating with other teams within the company to identify and respond to customer expectations 

Requirements:

A level 5 diploma or higher qualification in relevant field is required.
At least three years of relevant work experience may substitute for the formal qualifications. 
Strong leadership and team management skills. 
Excellent communication and interpersonal skills. 
Strong problem-solving abilities and attention to detail. 
Work experience in automotive repair field is preferred. 

If you are passionate about customer service and have the skills to manage and develop a high-performing team, we would love to hear from you.