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Student Service
4 weeks ago
Our specific focus is on the student experience at LSNZ. We work to provide accurate and timely information, assistance and advice across a range of activities from admission to graduation. As part of the student service role, you will be working as part of an A+ team providing high-quality advice and support for our students at our Queenstown campus, ensuring they have an outstanding LSNZ experience. Full-time Job Location: LSNZ Queenstown - Remarkables Park Hours: 30 hours per week, to be worked between the hours of 7:30am to 4:00pm, Monday to Friday We are looking for a motivated and detail-oriented Student Services to join our teamIf you are passionate about education, customer service, and working in a multicultural environment, this role is for you. The Student Services is responsible for managing student bookings, financial processes, communication with students and agents, and maintaining accurate records. The role requires a proactive, detail-oriented professional with strong administrative skills, ensuring seamless operations and excellent student support Main Responsibilities Admissions & Reception Receive and process student applications and inquiries via Fidelo, Edvisor, and email. Issue enrolment documents accurately and on time. Maintain and develop strong relationships with education agents. Advise students and agents on the best study options. Manage bookings, amendments, payments, and related administrative tasks. Issue NSN numbers and evacuation lists. Keep Google Drive organised and up to date with relevant documents. Fidelo Administration Ensure Fidelo (school management system) is updated and operating smoothly. Update agency, student, course price, and accommodation information regularly. Support bookings and confirmations for airport transfers, accommodation, homestay, and insurance when required. Accounting Support Liaise with the Accounting/Finance team to ensure smooth processes. Upload receipts to Xero and help track student payments. Prepare invoices and follow up overdue or unidentified payments. Student Support Provide counselling and assistance to students on a variety of matters. Escalate unresolved issues to the Director of Studies or General Manager when necessary. General Duties Answer phone calls and emails professionally and promptly. Ensure reception and common areas are tidy and welcoming. Open the school each morning and make sure all areas are ready for operation. The successful applicant will: Have an articulate, clear, and friendly communication style. Be confident in effective written and spoken communication skills. Strong organisational and administration skills, combined with a positive ‘can do’ attitude. Excel in customer service and reception duties. Functional and methodical time management with meticulous attention to detail. The ability to multi-task and to effectively prioritize their workload. Be accurate in all aspects of their work. Assist with invoicing, quoting, customer inquiries, delivering professional and responsive service. Proactively improving systems and processes. Proficiency in MS 365, including Office, particularly Excel. Ensure compliance with the Code of Practice for international students and have a clear understanding of pastoral care. Have the right to work in New Zealand. Have empathy and an understanding of the challenges faced by International Students studying and living here in New Zealand.
