Retail Store Manager

3 weeks ago

Wellington, New Zealand T J Traders Limited Full time

Job Summary: As a Store Manager in a busy tourist location, you will represent our store by welcoming visitors from around the world and creating a memorable shopping experience. You will drive sales, showcase unique souvenirs, and maximise profitability. Success in this role requires strong interpersonal and communication skills, with the ability to engage warmly with international customers, multitask effectively, and remain professional under pressure while ensuring smooth daily operations in a fast-paced retail environment. Requirement for the role:• At least 02 years of relevant work experience OR at least a level 5 relevant qualification.• Minimum 30 hours guaranteed per week Key tasks and responsibilities will include but not limited to:• Create a welcoming atmosphere for travellers by offering memorable service that encourages them to take home lasting keepsakes.• Plan and coordinate the overall operations of the store, ensuring smooth day-to-day functioning.• Showcase a wide range of souvenirs that reflect the local culture, enhancing the shopping experience for international and domestic tourists.• Cash handling and operating the cash register• Deliver exceptional customer service and handle customer inquiries, feedback, or complaints professionally.• Monitor and manage budgets, ensuring financial goals are achieved, and prepare financial reports as needed.• Ensuring that staff conduct themselves according to the company standards and policy• Always maintaining a clean and hygiene work environment at all times 2• Communicate with customers to receive feedback and manage complaints.• Implementation of store initiatives.• Manage stock levels, including ordering, receiving, and inventory control to minimize wastage and maintain availability.• Supervise, train, and motivate staff, fostering a positive and productive  work environment.• Creating staff rosters and making sure that the store has the required number of staff for smooth and efficient running of the store at all times• Perform administrative duties as required by the owner• Develop and implement sales strategies to meet store revenue and profitability targets.• Manage the store’s product mix, ensuring a variety that aligns with customer demand and maximizes sales opportunities.• Open and close the store on time as required• Ensure compliance with health, safety, and regulatory requirements within the retail environment. Skills & Attributes:• Proven experience or sound knowledge in retail management or a similar role.• Strong understanding of stock control, purchasing processes, and pricing strategies.• Excellent customer service skills, with the ability to handle complaints and offer effective solutions• Ability to analyse financial data, manage budgets, and implement corrective actions as needed• Strong understanding of Occupational Health and Safety (OHS) standards.• Strong communication skills and the ability to perform effectively under pressure.

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