Services Consultant Principal
4 weeks ago
Dayforce Adelaide, South Australia, Australia Join or sign in to find your next job Join to apply for the Services Consultant Principal role at Dayforce Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Location: Work is what you do, not where you go.
For this role, we are open to remote work and can hire anywhere in Australia and New Zealand.
About The Opportunity The Principal Service Consultant guides the overall design and delivery of the Dayforce HCM solution to meet customer requirements and provides oversight and direction to project team members in the execution of project activities in all stages of the implementation lifecycle (planning, discovery, design, configuration, testing, deployment, post go-live support).
The Principal Service Consultant works closely with the Project Manager to plan the project and identify critical dependencies.
Project responsibilities include facilitation of customer requirements gathering, design of the Dayforce solution to meet documented customer requirements, setting and managing customer expectations, providing guidance and design/configuration oversight to other project resources, identifying risks and communicating issues to the Project Manager.
What You’ll Get To Do Provide Implementation Services to customers: Support the project team in the validation of customer's business requirements and mapping to Dayforce functionality.
Design and document innovative solutions to solve customers’ business needs.
Guide the configuration of the Dayforce application to meet customer’s business requirements.
Act as subject matter expert (SME) on strategic implementations.
Lead internal project meetings and provide status on progress of activities and deliverables.
Contribute To Internal Implementation Initiatives Design and document solutions and contribute to a solutions repository.
Document best practices and share with the Practice.
Lead the subject matter expert (SME) program in at least one area of expertise (Payroll & WFM).
Regularly participate in internal process improvement initiatives.
Focus On Continuing Education Contribute to internal knowledge share; review questions and provide feedback on a continuous basis.
Participate in Continuing Education sessions; lead Implementation best practice sessions.
Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release.
Mentor consultants on best practice implementation of new product features and functionality, including new customer end to end implementations.
Support the sales cycle through solution review and feedback and assistance with scoping and estimation.
Participate in prospect discussions regarding solution overview and implementation considerations.
Skills And Experience We Value Bachelor’s degree or equivalent experience.10+ years of experience in human capital management applications consulting.5+ years in Consultant role with Dayforce HCM.
Solid experience in business process mapping.
Experience in change management an asset.
Technical Skills Requirements Proficient in Microsoft Office products.
Internal expert with software in a Saa S / Cloud computing environment including experience with HRIS.
Solid understanding of relational databases and SQL.
Ability to effectively implement all Dayforce HCM modules.
Expert knowledge of common human capital management (HCM) business practices.
Deep Dayforce product knowledge in at least two Dayforce HCM modules (Payroll, WSS, T&A, Leave etc.), as demonstrated through multiple implementations.
What Would Make You Really Stand Out Excellent written and verbal communication skills.
Excellent presentation skills; able to adjust content and presentation style to different audiences.
Ability to establish credibility and rapport with internal and external stakeholders at all levels of organisation.
Ability to work within project teams and collaborate cross-departmentally.
Ability to influence customers to modify current business practices, as required.
What’s in it for you Dayforce is fueled by the diversity of our talented employees.
We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique.
We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
Dayforce encourages personal and professional growth.
We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life.
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