General Manager

2 weeks ago

Hamilton, New Zealand KNSP Ltd Full time

We are seeking an experienced and motivated Café General Manager to lead the day-to-day operations at an extremely busy cafe. This is a hands-on leadership role suited to someone who thrives in a fast-paced environment, is passionate about hospitality.  About the Role As the Café General Manager, you will be responsible for: Overseeing all daily café operations to ensure smooth and efficient service Leading, training, and developing a diverse team Maintaining high standards of customer service, food quality, and presentation Managing rosters, stock control, and supplier relationships Driving operational improvements and ensuring compliance with health & safety and food safety regulations Working closely with owners/management on budgeting, forecasting, and achieving financial targets Contributing to menu development and implementing seasonal offerings Upholding the café’s reputation as a welcoming and professional destination for visitors About You We are looking for someone who: Has proven experience in hospitality management or a similar leadership role Is confident managing a team and leading by example Works well under pressure and remains organised in a busy setting Has strong communication and problem-solving skills Is financially savvy with experience in budgeting, cost control, and rostering Takes pride in providing excellent customer service Understands food safety, health and safety, and hospitality best practices Is flexible, reliable, and committed to supporting a positive team culture Must have a valid Duty Manager certificate What We Offer A dynamic and supportive working environment The opportunity to work in one of Hamilton’s most iconic destinations Competitive remuneration based on experience Opportunities for growth and advancement within the business Staff meals and discounts

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