Retail Manager

4 weeks ago

Auckland, Auckland, New Zealand Kiwi NZ Venture Limited Full time

Kiwi NZ Venture Limited, a furniture and appliances retailer, is seeking a full-time Retail Manager to lead store operations, manage staff, and drive sales. The ideal candidate will have at least 2 years' retail management experience, strong leadership and customer service skills, and knowledge of stock control and KPIs. This is a great opportunity to join a growing team with competitive pay and development potential. Applicants must be eligible to work in New Zealand.

About Us:
Kiwi NZ Venture Limited is a growing retail business specialising in quality furniture and home appliances. We are proud to offer our customers excellent service, great value, and stylish solutions for every home. As we continue to expand, we're seeking an experienced and motivated Retail Manager to lead our store operations and drive business growth.

About the Role:
As Retail Manager, you will be responsible for overseeing the daily operations of our store, managing staff performance, ensuring excellent customer service, and achieving sales targets. You will play a key role in developing team culture, maintaining stock levels, and ensuring the showroom is presented to a high standard at all times.

Key Responsibilities:
  • Lead, supervise and motivate retail staff to meet and exceed performance targets
  • Manage staff rosters, recruitment, training, and development
  • Oversee sales, promotions, and merchandising to maximise profitability
  • Handle customer queries, complaints, and after-sales service
  • Monitor stock levels and coordinate with suppliers to ensure timely replenishment
  • Maintain health and safety standards within the store
  • Prepare sales reports and assist with budgeting and forecasting
Skills & Experience Required:
  • Minimum 2 years' experience in a retail management role, preferably in furniture or appliances
  • Proven ability to lead and motivate a team
  • Strong understanding of retail KPIs and stock management
  • Excellent communication and customer service skills
  • Strong organizational and problem-solving abilities
  • Competent with POS systems and Microsoft Office
  • Must be eligible to work in New Zealand
What We Offer:
  • A friendly and supportive work environment
  • Competitive salary and staff discounts
  • Opportunities for growth and development within the company
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