Student Success Specialist

2 weeks ago


Auckland, Auckland, New Zealand Take2 Full time

Take2 is a pioneering end-to-end technology education and reintegration program for individuals caught within the justice system.

We deliver industry-relevant training in web development and advanced life skills, and provide access to apprenticeship opportunities within leading companies. By enabling access to high-skill, high-wage jobs, we aim to prove that talent is evenly distributed, but opportunity is not. We transform the lives of individuals in our justice system and create opportunities to break the cycles of crime and intergenerational poverty. Inspired? So are we

To understand the impact you can have and how rewarding it is to work at Take2, take a quick look at a couple of our videos below

Video 1

Video 2

Together with our teachers and wider team, you will help us run a high-performance classroom, allowing students to grow and develop while supporting the learning of their peers. This is a student-centric role that focuses on recruitment, providing comprehensive support and guidance to help our students overcome barriers, develop essential skills, and achieve their full potential within our program, and support after they graduate.

This is a full-time position, based in Newmarket Auckland.

Key Responsibilities:1. Recruitment & Admissions
  1. Develop strategies to connect with prospective students and referral partners.
  2. Lead the admissions pipeline to ensure timely, seamless onboarding.
  3. Collaborate with partners to enhance awareness and access for candidates.
2. Student Support & Case Management
  1. Deliver and facilitate the weekly Self-Transformation Program (STP) in both New Zealand and Australian classrooms.
  2. Provide 1:1 coaching and support, including pastoral care and referrals to specialized services.
  3. Develop and manage Individual Learning Plans (ILPs) and ensure disability accommodations.
  4. Monitor and improve student satisfaction through regular surveys and feedback.
  5. Manage escalation processes and participant complaints with empathy and professionalism.
3. Graduate & Alumni Careers Support
  1. Support alumni with job placement, apprenticeships, and role retention initiatives.
  2. Oversee mentoring within the classroom, including mentor events.
  3. Provide guidance on job search strategies and career development.
4. Engagement & Events
  1. Plan and execute graduation ceremonies and whānau (family) engagement events.
  2. Foster a strong sense of community among students, alumni, and their families.
Need to have
  • Good listening, patience, empathy, firmness, and tenacity. Making sure students feel supported and at the same time, not shying away from difficult conversations.
  • Consistency. Setting and reinforcing expectations takes time and repetition.
  • Organised mindset. We value great documentation and follow-through as ways to seamlessly work in a team and consistently produce outcomes that exceed our students' and donors' expectations.
  • Proven teaching skills: to clearly explain complex issues to students and keep them motivated to face the learning challenges.
Nice to have
  • Social work, either formal education or work experience in a related field.
  • Experience working in startups.
  • Experience in or working in a justice system context, i.e. with incarcerated or formerly incarcerated people.
  • A desire to start with less and still create great outcomes.
  • Experience working in adult education.
  • Sales experiences.

This is a unique role, with an even more unique company. If you're on the fence, please apply—even if you don't tick all the boxes Sound right up your alley? Want to learn more? So do we

Drop us a line at joshgarth@take2.org with your credentials in whatever format you feel is best. But don't stop there, give us a few reasons to really get excited about you – share your thoughts on at least one of these topics:

  • What is it about the work of Take2 that speaks to you?
  • What strategies have you used in the past to engage and motivate students from diverse and underserved backgrounds?
  • What do you think is the secret to making difficult conversations productive?
#J-18808-Ljbffr

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