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Customer Support Representative
3 weeks ago
Company Overview:
Auckland Council is a leading organization committed to promoting physical activity among Aucklanders. Our mission is to create a healthy and active community, and we're seeking a dedicated individual to join our team as a Customer Support Representative.
Job Summary:
We're looking for a highly motivated and customer-focused individual to provide exceptional service to our diverse customer base. As a Customer Support Representative, you will be responsible for ensuring a professional and effective frontline service, handling inquiries, and resolving problems in a timely and satisfactory manner.
Key Responsibilities:
- Provide exceptional customer service, responding to inquiries and resolving issues in a professional and courteous manner
- Work collaboratively with colleagues to ensure seamless service delivery and achieve business objectives
- Maintain accurate records and reports, including attendance, sales, and customer feedback
- Participate in ongoing training and development to enhance skills and knowledge
Required Skills and Qualifications:
To succeed in this role, you'll need:
- Proven administration and communication skills, including the ability to use initiative to resolve problems and satisfy customer needs
- Outgoing and enthusiastic nature, combined with a passion for delivering excellence in customer service
- Ability to work independently and as part of a team, prioritizing tasks and managing time effectively
- Flexible approach to working hours, including early mornings, late nights, and weekends
Benefits:
Auckland Council offers a range of benefits to support your career development and well-being:
- Opportunities for training and progression, including upskilling and reskilling
- Access to a range of fantastic Auckland Council benefits, including partnership discounts and a zoo pass
- Flexible work arrangements, including part-time positions and opportunities for extra shifts
- Recognition and reward programs, acknowledging outstanding performance and contributions