Account Broker

2 weeks ago

Dunedin, Otago, New Zealand AON Full time

Broker Support Administrator

Are you looking to get into financial services and wanting to put your strong administrative experience to the test? With a focus on growth and investment across AON NZ, we are looking to expand – this role will give you the opportunity to learn and develop alongside us.

Aon is in the business of better decisions

We all know life can change in an instant and Aon is here to help and support you through it. AON is a leading insurance broker who is about doing things right by you. Our brokers provide the clarity and confidence you need to make insurance decisions.

What makes AON different:

We have teams based locally and around the globe, so joining the AON team means you have access to a range of knowledge and skill sets across various fields. Having access to global teams means your learning capability is unlimited. AON connects our global capabilities so we can address our clients' top priorities more effectively.

What the mahi will look like

As a Broker Support Administrator, you will support a busy team of brokers. You will be the go-to for policy and client inquiries and provide exceptional support across admin and documentation needs.

Some of your responsibilities will include:

  1. Being a front-line point of contact for our clients and looking after any inquiries they might have.
  2. Negotiation of policy terms and conditions with insurers and driving positive outcomes for our clients.
  3. Assisting with client renewals in accordance with our organizational protocols.

Skills and experience that will lead to success:

You'll be a natural communicator who understands how to tailor to the situation, whether face-to-face, over the phone, or through written correspondence. Ideally, you will come from a similar background within the industry; otherwise, experience from a customer or solution-driven environment with strong administrative aspects to the role would be well-suited.

A few key areas we are looking for:

  1. A customer-first mentality along with being a proactive problem solver.
  2. You'll be a motivated self-starter who, once up and running, is able to work with a level of autonomy.
  3. Strong organizational skills and the ability to prioritize your work.
  4. Confidence using the usual suite of Office Products, but also the ability to pick up new systems.
  5. L5 General Insurance Certification (or on your way towards achieving this).

How we support our colleagues:

In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share, and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process, and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com.

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