Level 3

3 weeks ago


Auckland, Auckland, New Zealand Abano Healthcare Group Full time
Level 3 - Service Desk Engineer Technician
  • Full-time
  • Region: New Zealand - IT
  • Site Location: Auckland Support Office - IT

At Abano Healthcare Group, we're dedicated to fostering a supportive and innovative environment for our clinicians. As the largest dental support organisation in Australia and New Zealand, we provide access to state-of-the-art equipment, robust learning opportunities, and mentorship programs.

At Abano Healthcare, we're looking for a Level 3 - Service Desk Engineer to join our growing IT team in this newly created position. In this role, you'll be responsible for providing high-level support, managing IT infrastructure, and ensuring smooth operations across our business.

What You'll Be Doing:

  1. Microsoft Stack Support – Windows Server administration, troubleshooting, and maintenance.
  2. Office 365 Administration – Managing users, policies, security, and collaboration tools.
  3. Intune & Autopilot – Device management, deployment, and configuration.
  4. Meraki & Networking – Troubleshooting network issues and optimizing performance.
  5. Azure Management – Overseeing cloud resources, security, and automation.
  6. Escalation & Problem-Solving – Handling complex IT issues that require in-depth technical expertise.

Minimum Requirements:

  • Proven experience in a Level 3 IT support or similar role.
  • Strong expertise in Windows Server, Office 365, and Azure.
  • Hands-on experience with Intune, Autopilot, and endpoint management.
  • Networking knowledge including Meraki and general networking principles.
  • Problem solver with excellent troubleshooting skills and attention to detail.
  • Excellent communication skills – able to explain technical issues in simple terms.

Work in a dynamic, fast-growing healthcare organization with a collaborative and supportive IT team, opportunities for growth, exposure to cutting-edge cloud and network technologies, and a competitive salary and benefits.

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