Broker Manager

3 weeks ago

Auckland, Auckland, New Zealand TSB New Zealand Full time

Locations are New Plymouth, Auckland or Wellington

Permanent, Full Time

About the Role

Overall, the role is being responsible for the achievement of key Adviser acquired Home Loan growth targets supported with the delivery of an outstanding customer proposition.

Who are you?

We're on the lookout for a result driven individual with strong experience in home lending and relationship management to join our Third-Party team. As one of our Broker Managers, you'll be responsible for achieving Mortgage Adviser/Broker acquired home loan growth, along with delivering an outstanding customer experience to our Mortgage Advisers, TSB Branches and our customers.

You will be a change agent who thrives in a fast-paced changing environment and actively accepts, embeds and reinforces continuous change.

In this role, you can expect to:

  • You will help to achieve agreed Service Level Agreements (SLAs) to our internal and external stakeholders, as well as:
  • Prepare assess, and decision Adviser originated applications and liaise with our retail credit team on any applications that are outside your delegated credit authority.
  • Provide consistent and sound credit decisions to support good customer outcomes for customers and TSB.
  • To support key Adviser relationships in collaboration with the wider Third-Party team.

We are looking for candidates who have:

  • At least 2 years in retail lending position and demonstrated credit skills.
  • Solid understanding of home lending policy and process especially from intermediaries.
  • The ability to build rapport and lasting relationships with a 'can do' service attitude.
  • Strong attention to detail with proven experience in achieving objectives.

What's in it for me?

At TSB, we're small enough to really care about our customers but big enough to have great rates, innovative products, and digital solutions. We are looking for people to help us achieve our goal of being the easiest bank to deal with.

We aim to create remarkable experiences for our people, who in turn create remarkable experiences for our customers.

By working with us, you'll be a part of a profit for purpose organisation. We're 100% owned by Toi Foundation, a philanthropic trust, and our annual dividends contribute to Toi's transformational impact in our community.

We believe that we all bring something unique to our workplace and when we are encouraged to be ourselves, TSB is stronger for it. That's why we're committed to supporting your wellbeing, creating space for you to be your best self, both in and out of work, and enabling you to make a meaningful difference in our communities.

If you are ready to get stuck in as part of a collaborative team where you're supported to be your best self…. Apply Now

Closing date for application is 5.00pm, Wednesday 16th April 2025.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Finance
  • Industries: Financial Services, Insurance, and Banking
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