Technical Diagnostic Specialist Advisor
6 days ago
We're a New Zealand-owned family business with a long and proud association with FUSO trucks - one of the best-performing and most popular brands in the country, with a proven pedigree in a wide range of applications.
Our passionate team has a wealth of collective experience - from detailed technical knowledge to an innate understanding of what makes transport operators tick.
We are now searching for a proactive and dynamic Technical Diagnostic Specialist Advisor based in our Auckland Airport Office. If you're passionate about delivering top-notch technical expertise, and making a real impact, we would love to hear from you
About the Role:Key Responsibilities:- Receive, develop, and distribute to Dealers and others as appropriate, communication advising action to be taken in the resolution of product improvement developments.
- Assist National Service & Technical Manager in preparation of Dealer communication and bulletins.
- Research, coordinate and follow up on product, Dealer technical and customer issues in a timely manner via the Connect Technical Assistance portal.
- Maintain and support Dealers Service deliverables equipment including advising National Service & Technical manager on equipment replacement requirements.
- Support Technical Trainer with course development and delivery as required.
- Support Product Manager to align and critique new models with NZ legal and customer requirements.
- To be flexible to travel internationally & internally if required.
- High level of current automotive technical skills - heavy commercial vehicle trade qualification desirable.
- Sound knowledge of heavy automotive industry - essential.
- Sound knowledge of the aftersales process and dealer fixed operations.
- Fuso product knowledge.
- Proficient with Microsoft Office Suite.
- Valid class 2 and 4 HT driving licences.
- Special attention to customer focus.
- Excellent telephone manner and customer service skills.
- Excellent communication skills - both written and verbal.
- The ability to deliver presentations.
- High attention to detail and highly organised.
- Initiating action and assertive decision making.
- Effective and efficient problem solving.
If you're looking for the opportunity to develop your career in a rapidly growing organisation supported by an effective Senior Leadership Team, then apply today
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