Enterprise Account Executive, West

Remote - West Coast

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

PolyAI is searching for an Enterprise Account Executive to lead and grow our customer relationships with leading hospitality brands, financial institutions, and select Fortune 1000 companies with high volume call center requirements. We want you to bring your great experiences and skills to develop new customers and build executive-level relationships, define the account strategy, deliver solution-based sales and drive sales and revenue growth.
You will work with leading brands in hospitality, leading financial institutions, and a carefully curated set of large enterprise companies with mission critical call center requirements as a trusted advisor to evangelize a solution for voice call management that will significantly improve their customer's experience and related business goals. You will contribute to the growth and success of PolyAI by winning new business, collaborating with customers to deliver great solutions, and exceeding our sales and revenue goals.

Salary: $300,000-$350,000 OTE

Responsibilities:

1. Successfully find and engage with customer experience, operations and technology executives at Fortune-class enterprises and rapidly growing medium and large private and public companies
2. Building relationships with key customer teams in business units, operations, technology, finance, and procurement
3. Understanding customer needs, presenting solutions, and crafting innovative approaches to adoption of PolyAI solutions
4. Meeting/exceeding goals for new customers, bookings, and sales/revenue.
5. Consistently provide accurate forecasting, customer qualification and account plans, solution requirements and sales pipeline management
6. Work with CRM and other tools to help maintain internal tracking and reporting of sales activity
7. Provide an exceptional customer experience to all prospects and customers
8. Acquire and maintain a high level of subject matter expertise and support a consultative high value customer experience
9. Participate with PolyAI team members and leadership to provide thoughtful and insightful feedback on market conditions, product and solution performance and brand acceptance

Qualifications:

1. Experience selling to enterprise decision makers that include executives, business, and technical leaders. Sales experience with Call Center operations in hospitality brands, insurance and finance and banking is preferred
2. Demonstrated success selling to enterprise-class customers in industries including but not limited to hospitality, travel, insurance, finance and banking
3. Successful results meeting/exceeding sales goals, new customer contracts, revenue expansion, new product adoption.
4. Proven results that consistently meet and exceed annual sales targets and revenue quota
5. Experience selling solutions embracing SaaS, system and performance software and innovative devices. Ability to communicate analytical results a critical success factor for this role
6. Demonstrated success at developing customer specific proposals and business cases
7. Understanding and clearly communicating the benefits of complex, technical solutions to early adopters and visionaries at executive and team levels. Ability to understand and communicate about Artificial Intelligence (AI) a plus

Benefits:
Participation in the company's employee share options plan
100% of Single Cost (employee) and 50% of Dependent for medical, dental & vision
Life Insurance
STD and LTD
The opportunity to contribute to the company's 401k plan
20 days vacation + 10 public holidays + paid sick leave
Annual learning and development allowance
One-off WFH allowance when you join
Enhanced parental leave
Company-funded fertility and family-forming programmes
Menopause care programme with Maven

At PolyAI, we take great pride in our values—they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our core values are:

1. Only the best: We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
2. Ownership: We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
3. Relentlessly improve: We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
4. Bias for action: Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
5. Disagree and commit: We are all working toward the same goal. If we don't agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
6. Build for people: We are hyper-focused on delivering the best automated experiences possible so that we can empower people to get exactly what they need, when they need it.

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.