Customer Service Representative- Order Entry

1 week ago

New Plymouth, Taranaki, New Zealand Filtration Group Full time
Overview

The Customer Service Representative is responsible for processing orders received from customers by telephone, fax, e-mail, and portals. The position also requires frequent interaction with all members of the organization, distributors, and end-users in a fast-paced, high-volume environment.

The CSR develops and maintains solid customer relationships by handling customer needs with speed, accuracy, and professionalism. The CSR acts as a liaison between the client and the production staff to maximize efficiency and exploit sales opportunities, as well as handling incoming communications, gathering specifications for quotes, processing orders, and following up with customers.

Responsibilities
  • Achieves and maintains a good rapport with customers and works to provide the best possible service at all times.
  • Verifies order accuracy based on contract agreements, price list, or quote. Thoroughly discusses quote specs with Account Manager and/or Product Manager, and provides follow-up as needed.
  • Coordinates details of orders through the production process to ensure completion of order and delivery commitment.
  • Identifies, researches, and resolves customer issues, product concerns, or complaints and coordinates with appropriate staff to provide a solution.
  • Organizes and maintains accurate electronic files within ERP system, via CRM, Quote and Order files, and within Microsoft Outlook.
  • Prepares quotations, if needed, and assumes responsibility for providing samples and answers to customer questions and inquiries.
  • Prepares documents and coordinates new client info, purchase orders, return goods memos, credits, and rebills with production and accounting departments and Sales/Product Manager for review or action as appropriate.
  • Performs any other duties as required by management.
Qualifications
  • High School diploma or General Education Degree (GED) required; Associate's Degree in business, marketing, or related field preferred.
  • Minimum of three (3) years customer service experience in a technical or manufacturing environment or an equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved.
  • Strong computer skills and proficiency in Microsoft Office products required.
  • Demonstrated competency in building relationships, both internally and externally.
  • Customer-focused with excellent interpersonal, written, and verbal communication skills.
  • Ability to read and interpret documents, such as procedure manuals, work instructions, and software manuals.
  • Excellent time management skills with the ability to organize and manage multiple priorities for proper territory planning and management.
  • Team player able to contribute to the success of a high-performance, cross-functional team.
More About Filtration Group

Filtration Group is on a mission to make the world safer, healthier, and more productive. With a passionate workforce, global footprint, and world-class engineering and manufacturing capabilities, we are driving

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