Application Specialist

7 days ago

Christchurch, Canterbury, New Zealand Seequent Full time

About Us

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.

We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.

We operate in 145+ countries while proudly maintaining headquarters in New Zealand.

The role

Use your geoscience expertise to enhance Seequent's solutions and ensure an exceptional product experience. As a Level 3 support specialist within the development team, you'll contribute to product development, testing, and documentation while resolving advanced technical issues. Collaborate across teams to improve product quality and customer outcomes.

In this role, you will have the opportunity to:

  1. Offer precise and tailored guidance to aid the organisation's planning and development, with a focus on geoscience and cross-application workflows.
  2. Support the technical team in understanding and analysing complex customer challenges.
  3. Adhere to established procedures to diagnose and resolve application-related issues.
  4. Serve as a primary contact for customers, managing diverse inquiries and service requests.
  5. Update and maintain knowledge base articles and support materials to align with business requirements.

To be successful in this role, you should have:

  1. A passion for and experience in geology.
  2. Strong attention to detail.
  3. Exceptional interpersonal skills, communication skills, and a "team-first" mindset.
  4. Experience working with Seequent products is advantageous but not essential.

Additional Information

Office-based working environment, work from our Christchurch, New Zealand office three or more days per week.

In addition to awesome colleagues and work culture, you can also expect the following benefits:

  1. Flexibility - Experience a work-life balance that suits you with our hybrid work model.
  2. Facilities - Make use of the onsite gym, locker facilities, secure bike sheds, ergonomic standing desks, ping pong tables, and spacious café.
  3. Fun - Bring your dog to work, indulge in Pie Day Friday, build the tallest Lego tower, or embrace innovation in our annual Hackathon.
  4. Financial - Competitive compensation, reviewed regularly, plus the option to join our Employee Stock Purchase Plan.
  5. Family - Two weeks of supplementary paid parental leave.
  6. Learning - Access to a wealth of training resources through our digital learning platform Degreed, quarterly career conversations with your manager and a culture that believes in promoting from within.
  7. Wellbeing - Health Insurance via Southern Cross, fully subsidised subscription to Headspace, regular wellness webinars, and 24/7 EAP access.

Our Commitment to Equity, Diversity, and Inclusion

At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.

Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don't tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team

Benefits of being a Seequenteer and why you'll love being on our team.

We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in. Please ask your Talent Acquisition Specialist.

If this posting gets you excited about joining Seequent please apply now

For more information about everything Seequent, please visit Seequent.com.

How To Apply

If this sounds like the role for you, apply today with a covering letter and CV.

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