Team Leader

2 weeks ago

Hamilton, Waikato, New Zealand New Zealand Government Full time

* Exciting opportunity to lead a team of kaimahi within Claims Assessment

* 1 x Permanent role & 1 x Fixed Term role

* Hamilton based

Mō te tūranga mahi | About the role

As a Team Leader in Claims Assessment, you will join a cohesive leadership team who are dedicated to providing a positive employee experience through engagement, motivation and empowerment of their teams, in an environment that also ensures that you are well supported. You will lead a team which may include Cover Assessors, Lodgement Administrators and/or Treatment and Support Assessors. Currently, we are looking for an experienced leader or a person who displays strong leadership skills. In this role you will empower your team and individuals to provide proactive, efficient support to ensure our clients receive a quality decision on their claims in a timely manner, enabling recovery and rehabilitation. If you are a leader who thrives on growing and developing your people to deliver quality customer experiences and outcomes this is the role for you.

Mōu | About you

As a Team Leader, you will be in your element coaching and mentoring your team and providing support to ensure their success. You will thrive working in a fast-paced environment and enjoy the opportunity to work collaboratively. What we are looking for:

  1. Leadership experience in a customer focused or service delivery environment or demonstrated leadership within a team or project.
  2. Proven ability to motivate operational teams to achieve quality customer outcomes using data and insights.
  3. Experience coaching people to achieve results, adapting your approach to suit individual needs and styles.
  4. Strong interpersonal skills with the ability to make decisions in complex and/or challenging situations.
Ngā Kawatau | What to expect

The indicative starting salary is $101,287 - $119,161, depending on your skills and experience, plus a 9% superannuation contribution. We also offer annual performance reviews linked to pay increases, and corporate discounts for health insurance, gyms, and more

Career development
  • Regular career and development conversations with your leader
  • On-the-job skill development and coaching
  • Opportunities to grow into other internal roles
Work-life balance
  • Flexible working options once established in the role

We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a disability or who have additional mental health needs. It is important to us that people are free to be themselves at work. To encourage this, we also have internal employee networks to support our colleagues from diverse backgrounds.

Mō mātou | About us

ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they've had an accident. Our vision is Tōnui Ake Nei | Thriving Aotearoa - a future where we work together so that all people and their communities can live lives they value. Our purpose is to improve lives every day through a focus on prevention, care, and recovery for all people in Aotearoa New Zealand who are affected by injury. Our strategy, Huakina Te Rā is underpinned by Te Tiriti o Waitangi / The Treaty of Waitangi and our commitment to partnering with Māori and achieving equitable wellbeing outcomes for Māori. The strategy gives effect to Te Tiriti o Waitangi / The Treaty of Waitangi through our waka hourua partnered approach and dual-framing. You can find more about ACC and the work we do here.

Me pēhea te tuku tono | How to apply

Please attach a CV and Cover Letter telling us why you are a great fit for this role. Applications will close at 11.59pm on 13th April 2025 and will only be accepted when submitted through our Career Website. If you encounter accessibility issues when submitting your application, please email hrhelp@acc.co.nz

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