JB Direct Team Member

4 days ago


Auckland, Auckland, New Zealand JB Hi Fi Group Full time

JB Hi-Fi Group is one of Australasia's largest and most trusted retailer groups. Specialising in consumer electronics, home entertainment, small appliances, and white goods. JB Hi-Fi's Purpose is to 'Help People with Better ways to Live, Learn, Work and Play'. We want to – own the tech and entertainment space, grow our customer base and support our people to be the best and deliver the highest quality service This is at the heart of our business, and we want you to be a part of it

  • We have a supportive and inclusive team that embraces individuality and diversity
  • We are one of Australia's most iconic and trusted brands, with a rich history in the consumer retail industry
  • You will have exposure to ongoing training & development opportunities from day one
  • We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys Group
  • Did you know the JB team support vulnerable communities by making donations to our Helping Hands workplace giving program. Every dollar our team donates, JB matches and together we have donated more than $35m to our charity partners to make a meaningful difference to the social and environmental issues that our people are passionate about
  • We offer generous team member discounts across a range of products as well as a leading commission structure for sales positions
  • We offer flexibility, 12 weeks' paid parental leave, novated leasing, Employee Assistance Program and more
Job Description

About the Role

Create, support, and uphold a culture of collective high performance and great customer experiences within the JB Direct Sales Team, by delivering high quality product and service solutions on every occasion over the Phone and via Live Chat.

Key Responsibilities

  • Putting the customer at the centre of everything you do and creating "Raving Fans"
    • Participating in all suppliers, compliance, and sales training modules
    • Participating in the STARS coaching program to learn and demonstrate required sales behaviours
    • Understand the JB HiFi 5 Steps of Selling and demonstrate in all customer interactions
    • Working efficiently and multitasking where required to manage incoming call and chat volumes
  • Provide a high level of customer service standards including pre, during and post the sale
  • Remain relevant and up to date with new products and services
  • Ensure all sales activities meet compliance and legislative standards.
  • Build and maintain effective working relationships with relevant internal and external stakeholders
  • Assist the Management Team, where required, in daily operational aspects and tasks.

About You

  • Retail experience in high achieving teams (preferred not mandatory)
  • Demonstrated ability in required competencies

To Apply

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply

#J-18808-Ljbffr

  • Auckland, Auckland, New Zealand JB Hi-Fi Full time

    Company DescriptionAbout UsJB Hi-Fi Group is one of Australasia's largest and most trusted retailer groups, specialising in consumer electronics, home entertainment, small appliances, and white goods. JB Hi-Fi's Purpose is to 'Help People with Better ways to Live, Learn, Work and Play'. We want to own the tech and entertainment space, grow our customer base,...

  • Sales Team Member

    1 day ago


    Auckland, Auckland, New Zealand JB Hi-Fi Full time

    About the RoleThis role involves creating a culture of collective high performance and great customer experiences within the JB Direct Sales Team.Main Responsibilities:Developing and maintaining effective relationships with internal and external stakeholders.Ensuring all sales activities meet compliance and legislative standards.Providing ongoing training...


  • Auckland, Auckland, New Zealand JB Hi-Fi Full time

    Benefits and PerksJB Hi-Fi offers a comprehensive range of benefits and perks to its employees.Benefits:Generous team member discounts on products.Leading commission structure for sales positions.Flexibility and work-life balance.Paid parental leave.Perks:Novated leasing.Employee Assistance Program.


  • Auckland, Auckland, New Zealand JB Hi Fi Group Full time

    At JB Hi-Fi, we're more than just one of New Zealand's most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.We offer...

  • Sales Team Member

    4 days ago


    Auckland, Auckland, New Zealand JB Hi Fi Group Full time

    About UsJB Hi-Fi Group is a leading retailer in Australasia, specializing in consumer electronics and home entertainment. Our purpose is to help people live better lives through innovative products and services.Job DescriptionWe are seeking a Sales Team Member to join our Direct Sales Team. As a key member of our team, you will be responsible for delivering...


  • Auckland, Auckland, New Zealand JB Hi-Fi Full time

    Sales Job DescriptionCreate high-quality product and service solutions for customers over the phone and via live chat within the JB Direct Sales Team.Key Responsibilities:Put customers at the centre of everything and create positive experiences.Participate in supplier, compliance, and sales training modules.Participate in the STARS coaching program to learn...


  • Auckland, Auckland, New Zealand JB Hi Fi Group Full time

    Company OverviewJB Hi-Fi Group is a trusted retail leader in Australasia, offering a wide range of consumer electronics and home entertainment products. Our goal is to provide exceptional customer experiences and deliver outstanding results.Job RequirementsTo succeed in this role, you will need:Required Skills and QualificationsRetail experience in...


  • Auckland, Auckland, New Zealand Jb Hi-Fi Full time

    About JB Hi-Fi Group:JB Hi-Fi Group is one of Australasia's largest and most trusted retailer groups, specialising in consumer electronics, home entertainment, small appliances, and white goods. Our Purpose is to 'Help People with Better ways to Live, Learn, Work and Play'. We want to own the tech and entertainment space, grow our customer base, and support...


  • Auckland, Auckland, New Zealand JB Hi Fi Group Full time

    About the CompanyJB Hi-Fi Group is a household name in Australasia, renowned for its extensive range of consumer electronics and home entertainment products. We're committed to helping people live better lives through innovation and exceptional customer experiences.Job SummaryWe're seeking a Sales Team Member to join our Direct Sales Team, playing a pivotal...


  • Auckland, Auckland, New Zealand Jb Hi-Fi Full time

    About UsAt JB Hi-Fi Limited, we're committed to providing a work environment that promotes diversity and inclusion. Our team is passionate about helping people, and we're always looking for talented individuals to join us.Role OverviewThis Sales Coordinator role is an excellent opportunity to develop your skills and knowledge in a fast-paced and exciting...


  • Auckland, Auckland, New Zealand JB Hi-Fi Full time

    Company OverviewAbout JB Hi-Fi GroupJB Hi-Fi Group is one of Australasia's largest and most trusted retailer groups, specialising in consumer electronics, home entertainment, small appliances, and white goods.We strive to own the tech and entertainment space, grow our customer base, and support our people to be the best and deliver the highest quality...


  • Auckland, Auckland, New Zealand Jb Hi-Fi Full time

    JB Hi-Fi Group is one of Australasia's largest and most trusted retailer groups.Specialising in consumer electronics, home entertainment, small appliances, and white goods.JB Hi-Fi's Purpose is to 'Help People with Better ways to Live, Learn, Work and Play'.We want to – own the tech and entertainment space, grow our customer base and support our people to...


  • Auckland, Auckland, New Zealand JB Hi Fi Group Full time

    OverviewJB Hi-Fi Group is a leading retailer of consumer electronics, home appliances, and entertainment products. We're passionate about providing an exceptional customer experience and creating a positive work environment for our team members.We're looking for a skilled Merchandise Team Member to join our team and contribute to delivering effective...

  • Sales Coordinator

    6 days ago


    Auckland, Auckland, New Zealand Jb Hi-Fi Full time

    At JB Hi-Fi, we're more than just one of New Zealand's most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do.We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.We offer...


  • Auckland, Auckland, New Zealand Jb Hi Fi Group Full time

    JB Hi-Fi Group is one of Australasia's largest and most trusted retailer groups.Specialising in consumer electronics, home entertainment, small appliances, and white goods.JB Hi-Fi's Purpose is to 'Help People with Better ways to Live, Learn, Work and Play'.We want to – own the tech and entertainment space, grow our customer base and support our people to...


  • Auckland, Auckland, New Zealand Jb Hi-Fi Full time

    At JB Hi-Fi, we're more than just one of New Zealand's most trusted retailers. Our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do.About UsWe help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices. We offer...


  • Auckland, Auckland, New Zealand Jb Hi-Fi Limited Full time

    Job no: 513407Work type: Permanent Part TimeLocation: North Island - New ZealandCategories: Marketing & eCommerceAbout UsJB Hi-Fi Group is one of Australasia's largest and most trusted retailer groups, specialising in consumer electronics, home entertainment, small appliances, and white goods.JB Hi-Fi's Purpose is to 'Help People with Better ways to Live,...


  • Auckland, Auckland, New Zealand JB Hi-Fi Limited Full time

    Job no: 513407Work type: Permanent Part TimeLocation: North Island - New ZealandCategories: Marketing & eCommerceAbout UsJB Hi-Fi Group is one of Australasia's largest and most trusted retailer groups, specialising in consumer electronics, home entertainment, small appliances, and white goods. JB Hi-Fi's Purpose is to 'Help People with Better ways to Live,...

  • Inventory Planner

    3 days ago


    Auckland, Auckland, New Zealand JB Hi-Fi Full time

    Company DescriptionJB Hi-Fi Group is one of Australasia's largest and most trusted retailer groups. Specialising in consumer electronics, home entertainment, small appliances, and white goods. JB Hi-Fi's Purpose is to 'Help People with Better ways to Live, Learn, Work and Play'. We want to – own the tech and entertainment space, grow our customer base and...

  • Content Creator

    21 hours ago


    Auckland, Auckland, New Zealand Jb Hi-Fi Limited Full time

    About UsJB Hi-Fi Group is one of Australasia's largest and most trusted retailer groups, specialising in consumer electronics, home entertainment, small appliances, and white goods.We are passionate about delivering high-quality services to our customers. Our team members work collaboratively to ensure that our business priorities are executed within the...