Onsite IT Support Analyst

1 month ago

Auckland, Auckland, New Zealand MMC Corporate Full time
  • TechStop - our walk up in person support solution for colleagues
  • Join a fun and supportive team committed to excellence
  • A unique opportunity to springboard your career with a high profile global brand
  • Permanent full time role based in our Auckland office

Marsh McLennan is seeking candidates for the following position based in our Auckland office:

Onsite IT Support Analyst

What can you expect?

A unique opportunity exists to join the dedicated and high performing Marsh & McLennan Global Technology team. Reporting to the Supervisor – Onsite Technical Support, you will primarily be responsible for providing technical support, training and guidance to users. This position works closely with a broad range of internal stakeholders and other IT staff both locally and globally. Support is provided to our colleagues in person desk side, remotely and via our walk up service, TechStop.

This position will suit a highly motivated and pro-active individual with a passion for technology and providing excellent customer service and follow up to key stakeholders.

What's in it for you?

  • TechStop - our walk up in person support solution for colleagues
  • Join a fun and supportive team committed to excellence
  • A unique opportunity to springboard your career with a high profile global brand
  • Permanent full time role based in our Auckland office

We will count on you to:

  • Respond to and resolve requests and incidents within a timely manner and appropriate level of urgency to exceed Service Level Agreements whilst providing an outstanding customer service experience.
  • Assist in the installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software.
  • Management of moves, adds and changes of desktop technology hardware for single user, multi-user and office moves.
  • Producing and updating relevant documentation.
  • Apply a logical, methodical and analytical approach to manage and support desktop platforms and related peripherals to provide optimal availability and cost efficiency.
  • Ad hoc project work involving the application of systems analysis techniques, researching technology options and colleague consultation.
  • Be an ambassador of the TechStop – our walk up in person support solution.

What you need to have:

  • Demonstrated experience in a Technical support role
  • Ability to communicate effectively to a diverse stakeholder group.
  • Good problem solving and analytical skills.
  • knowledge of Windows-based Operating Systems in addition to the Apple Mac Operating System
  • Knowledge of standard PC software/applications (i.e. Microsoft 365, Microsoft Teams, Microsoft OneDrive, Anti-Virus, Email, Drive Encryptions, etc).
  • Understanding of Active Directory and Microsoft Exchange environments
  • Solid understanding of remote connectivity issues, such as VPN, Zscaler, Citrix, VDI and wireless networking
  • Asset management experience within an IT Asset Management Framework.

What makes you stand out?

  • A Bachelor's degree in Information Technology or related area will be well regarded

About Marsh McLennan:

Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit , or follow us on LinkedIn and X.

How to Apply

If you are looking for a challenging new role in a truly global organisation that is committed to innovation and excellence, then look no further than Mercer. Apply now, by clicking, "APPLY" and attach your resume.

Please note: All offers of employment are contingent upon clear results of a thorough background check including criminal record check, previous employment history and financial stability. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity

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