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Conference and Events Supervisor

2 months ago

Christchurch, Canterbury, New Zealand Chateau on the Park - Christchurch, a DoubleTree by Hilton Full time
A Conference and Events Supervisor is responsible for supervising Conference and Events operations to deliver an excellent Guest and Member experience while assisting with meeting department targets.

What will I be doing?

As a Conference and Events Supervisor, you are responsible for supervising Conference and Events operations to deliver an excellent Guest and Member experience. A Conference and Events Supervisor will also be required to delegate tasks in line with function sheets and assist with meeting departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

Supervise Conference and Events operations
Communicate and delegate in line with daily function sheets
Able to work in all areas of Conference and Events including Bar, Restaurant, and Room Service
Welcome guests in a polite and friendly manner
Follow cash handling procedures
Manage guest queries in a timely and efficient manner
Ensure cleanliness of work areas
Plan, organise and control the daily operations
Ensure compliance of brand standards
Represent needs of the team
Assist Food and Beverage with achieving financial targets
Assist Conference and Events Operations Manager with training and developing the team
Assist with annual and mid-year appraisals with team members under your responsibility
Comply with hotel security, fire regulations and all health and safety legislation
Comply with local licensing laws
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships
RequirementsWhat are we looking for? A Conference and Events Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous Conference and Banquet experience
Committed to delivering high levels of customer service
Positive attitude
Good communication skills
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Experience in the hotel industry
Experience in supervising and/or delegation
Willingness to develop team members and self
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Source: Hospitality Online