Desktop Services Technician

2 weeks ago


Manukau, Auckland, New Zealand Auckland District Health Board Full time

Ko wai mātou | Who are we?


Te Whatu Ora Health New Zealand manages all health services, including hospital and specialist services, and primary and community care.

Hospital and specialist services are planned nationally so they can be delivered more consistently across the country. It also manages national contracts.


Data & Digital has a big role to play in the transformation of health and we invite you to join our exciting journey in supporting the northern region of Te Whatu Ora, our national health system.

healthAlliance, as part of Te Whatu Ora, provides technology services to the Northern Region.

Mō tō Mātou Rōpū - About Our Team


We are team of individuals from all backgrounds who share the same goal of providing great technical and customer support to our valuable customers in a hospital environment.


Te Whiwhinga Mahi | The Opportunity


As a Desktop Services Technician you are an experienced Desktop Technician who is passionate about supporting end users with new processes and technology to keep up with our ever-changing digital world in the health sector.

You will get to interact with a wide variety of people and make a real difference

  • We are looking for an experienced IT Professional in L1 or L2 desktop support


Incident Management
  • You will be resolving IT request and incidents in the enduser space, this could be in person or remotely
  • Investigate problems and incidents for escalation to a third level team
  • Installing and upgrading PCs hardware and Operating Systems


Knowledge Management
  • Actively involved in the creating and maintaining of technical documents


Customer Service
  • Keeping the customer informed, delivering continuous excellent customer service

Ngā Pūkenga me ngā Wheako - Skills & Experience

  • You would ideally have 35 years' commercial IT experience, specialising in desktop support that encompassed all technology and devices in the enduser space
  • At least 23 years in a similar role is preferred
  • Ability to work autonomously
  • Broad handson experience troubleshooting support issues across multiple technologies
  • Current Microsoft certifications and experience with LAN and WAN networks would be an advantage

What you can expect in return

  • Working in health brings its own special kind of reward and we're passionate about it. Through our people, there's a collective drive to deliver professional, sustainable and efficient services, creating a workplace that people are proud of
  • A supportive and nurturing team environment with depth of expertise to support you
  • Ongoing personal development with personal and professional development opportunities to get involved in
  • A flexible and remote enabled working environment
  • Acute focus on wellbeing with dedicated wellbeing days and events

Me pēhea te tuku tono | How to apply
**Applications Close: Tuesday 31 January 2023

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