Site Reliability Manager

2 weeks ago

Auckland, Auckland, New Zealand Professional Diversity Network Full time
Workday

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

The Maintenance Window Deployment Team is responsible for executing one of our most business critical tasks - the weekly update. This task involves rolling out our latest codeline across a multitude of servers, across a vast geographical landscape and various platforms, while also orchestrating system and networking changes within our contractual SLA timeframe.
We're proud of our industry-leading 97% customer satisfaction rating and our unwavering dedication to a customer-first experience. We are always innovating & striving to make improvements to our existing technologies and processes, and that's where you could come in & become part of the team

About the Role

  • Lead and support the Workday Maintenance Window Deployment Operations team
  • Hire and retain the best possible engineers in the industry, focusing on individual career paths and also plan for future business needs.
  • Build a results-driven team while promoting a fun atmosphere.
  • Resolve deployment issues, implementing and meeting Service Level Agreements and improving our current processes.
  • Participate in and help schedule 24X7 global coverage for customer support personnel.
  • Act as the partner concern manager for highly critical customer issues, driving problems to resolution
  • Develop employee training requirements to ensure staff is highly proficient with technologies used at Workday.
  • Collaborate and drive prioritization of bug fixes

About You

Basic Qualifications

  • 3+ years of people leader experience
  • Bachelor degree in Computer Science or equivalent
  • Self-starter with strong communication and analytical skills
  • Ability to work autonomously with a dispersed team
  • Demonstrated ability to use critical thinking when making decisions in a fast paced environment



Our Approach to Flexible Work

With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process

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