Administrator Haematology

2 weeks ago

Christchurch, Canterbury, New Zealand New Zealand Government Full time
Kia hiwa rā
Join
our amazing Haematology
Department and provide quality Administration support
to the team. We are a positive and supportive team who believe in supporting
our staff with career growth and opportunities.
Mō te tūnga | About the role
At Waitaha
Canterbury, we are committed to providing exceptional healthcare services to
our community. We adhere to Ministry of Health targets and strive for
excellence in all aspects of our operations. As an Administrator, you will play
a crucial role in ensuring smooth transcription duties and adherence to our
high standards of service.
As
part of the Administration and Clerical Pay Equity Claim settlement this role
has been mapped to National Band 4/Profile 4
For
further information about the administration and clerical pay equity settlement

please follow the link below:

PSA
National Health Administration Collective Agreement - FINAL
)
This
position is a permanent part time role working 25 hours per week (negotiable on
days and start/finish times)

Key

Responsibilities:

  • Customer Service:
  • Maintain a
genuine focus on excellent customer service for patients, clinicians, and other
stakeholders.

  • Ensure
patient confidentiality and privacy are always upheld.

  • Front of House Duties:
  • Perform
front desk duties with excellent customer service skills.

  • Update
patient demographics in the patient management system promptly.

  • Ensure
timely arrival, departure, and waitlisting of patients.

  • Refer
unwell or infirm patients to nursing staff promptly.

  • Patient Management System and Processes:
  • Standardize
processes according to Waitaha Canterbury Elective Services Guidelines.

  • Book
patients by priority, managing 'greatest need, longest wait,' and meeting
Ministry of Health requirements.

  • Ensure
accurate and timely data entry.

  • Communicate
booking information clearly and promptly to patients.

  • Seek
clinical direction as needed, especially regarding re-categorization queries.

  • Consider
pre-booking requirements, including timing of diagnostic tests.

  • Clinic Utilization:
  • Make clinic
bookings according to the clinic template.

  • Maintain
high levels of clinic utilization.

  • Minimize
cancellations by working within the six-week booking horizon.

  • Prepare
clinics and outcomes according to clinical team and business rules.

  • Wait List Management:
  • Ensure
outpatient
and SI PICS wait lists are aligned.

  • Filter wait
lists according to service requirements and 'greatest need/longest wait.

  • Consult
with clinical and service management as needed.

  • Transcription Duties:
  • Complete
dictated letters within set timeframes.

  • Ensure
accuracy and presentation of written work.

  • Process and
distribute letters and outgoing correspondence promptly.
Ngā pūkenga me
ngā wheako | Skills and experience

Essential:

  • Excellent customer
service skills with a people-focused approach.

  • Technical proficiency
  • Strong organizational,
time management, and problem-solving skills.

  • High level of accuracy
and attention to detail.

  • Ability to work
independently and meet deadlines.

  • Effective coordination
of various inputs to achieve agreed outputs.

  • Team player with
intermediate to advanced skills in Microsoft Office suite.

  • Excellent keyboard
skills wpm) and written/verbal communication skills.

  • Demonstrated
perceptiveness and proactive approach in an administrative role.
Desired

Skills:

  • Broad administrative
experience in a health-related field.

  • Awareness of cultural
diversity.

  • Knowledge of medical
terminology.

  • Familiarity with the
public hospital system, including patient management systems.
Mō mātou |
About Us

  • Ko ngā
tāngata, te mātua mahi - Putting
people at the heart of all we do

  • We are
committed to honouring Te Tiriti o Waitangi and its principles by ensuring our
partnership with Māori are at the forefront of all our conversations. We
believe in improving, promoting, and protecting the health and well-being of
the Canterbury and the West Coast community.
The culture
at Health NZ Canterbury, is driven by our ā Mātou Uara (Our Value

- s):

  • Care and respect for
others - Manaaki me te whakaute i te tangata.

  • Integrity in all we do
  • Hāpai i ā mātou mahi katoa i runga i te pono.
  • Responsibility for
outcomes - Te Takohanga i ngā huaNgā hua |
Benefits of working at Health New Zealand
When you
work at Health NZ, you are part of a wider whānau that will support you along
your journey. We offer great coaching, mentoring and learning outcomes for all
staff. We are always improving our facilities across all campuses and have
amazing discounts from select retailers, restaurants and businesses. At Health
NZ, you are part of something greater than yourself and encouraged to be your
unique self
Tono
Only
Please note
close prior to the closing date.
Please
will be declined.
Contact
information.
We have a
range of clinical and non-clinical roles at Health NZ Canterbury, there
could be a place for you
Pl

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