Current jobs related to Fraud Analyst - Mount Victoria, Wellington - Rabobank

Job Overview & Purpose:

Reporting to the Head of Shared Services, the Fraud Analyst will be part of the team responsible for mitigating fraud losses by ensuring fraud scenarios and rules are optimised, transaction data is analysed to identify potentially fraudulent activity and fraud investigated and managed appropriately and effectively.

They will work closely with the Fraud Specialist on a day-to-day basis who is responsible for the fraud unit function.

In supporting Rabobank New Zealand, the Shared Services team is responsible for the following functions:

• Fraud detection and response
• Cyber Security
• Workplace & Facilities Management
• Safety & Wellbeing
• Sustainability and Carbon Reduction Reporting
• Data Risk Management

The purpose of Shared Services is to provide specialist skills and knowledge to "respond, inform, report or develop and implement".

The Fraud Analyst plays an important part for the Shared Services to achieve its purpose.

As a member of the team, you will be provided with the right support and opportunities to develop and grow your career within Rabobank.

Context of Job:
Rabobank is committed to minimising fraud risk in all locations, products and client interactions. Rabobank does not knowingly do business with clients who are involved in economic and/or financial crime. This extends to anyone (including employees and business partners) engaged in fraud of any kind. When fraud is not dealt with adequately, the reputation of the financial sector, including Rabobank, suffers. Therefore, by minimising fraud we also contribute to a more trustworthy global financial sector.

Key Responsibilities and Accountabilities:

• Work with team and other stakeholders to define, develop and test fraud scenarios established to identify potential fraud events and support fraud monitoring and detection activities.
• Monitor existing fraud detection scenario suite to ensure that they remain effective, and the false positive ratio is kept to a minimum.
• Analyse large and complex data to develop fraud trends, conduct investigative research into losses and analyse loss type data to determine the nature of fraud patterns.
• Review transaction and login data to flag or identify potentially fraudulent activity. Flag any transactional pattern that does not fit the expected activity and investigate.
• Triage fraud alerts and investigate, escalate and report fraud incidents.
• Conduct external fraud investigations and post investigation activities, including recoveries, in collaboration with key stakeholders.
• Prepare cases ensuring decisionmaking, risk mitigation and recovery is appropriate and documented.
• Resolve varied fraud issues and provide guidance and input to teams to aid process improvement efforts.
• Conduct analysis and assessments as required to support new/updated products, processes and systems.
• Ensure metrics and strategies are fit for purpose in terms of the current fraud environment and emerging threats.
• Develop, document and maintain the team's procedures and processes to make work more efficient within the team and ensure alignment with regulatory and internal policy requirements.
• Escalating complex cases to Line 2 Financial Economic Crime (FEC) Compliance team as required.
• 25 years in a similar role within fraud operations/risk management.
• Fraud alert management experience.
• Experience in investigations and recoveries.
• Experience within banking or similar industry is highly desirable.
• Advanced proficiency with relevant software (including Microsoft Office, Excel, PowerPoint)
• Experience in analysing and interpreting large data sets to identify and assess potentially fraudulent activity, proactively identify fraud trends, propose new scenarios to detect reoccurrences and assist in business decisions.
• Be able to make sound judgements based on data and take responsibility for decisions made.
• Ability to document end to end processes into comprehensive team procedures.

Desirable experience includes:

• Knowledge and experience of ThreatMetrix or similar tool.
• Understanding of Compliance and Risk Management principles.
• Experience of Mastercard Fraud Rules Management system or similar tools.

Global Values:

• We are always clientfocused and decisive
• We work with courage and conviction
• We are professional and considerate
• We bring out the best in each other and are committed to keep learning.

Rabobank NZ Values:

• I go the extra mile for my clients
• I dare to make a difference for the world I live in
• I'm doing the right thing exceptionally well
• I support you to make you better.

There is increasing and ongoing need to demonstrate a robust risk and compliance framework, ensuring the design and operating effectiveness of the fraud management framework to protect our clients, our employees, and the bank.

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