Regional Operations Support Team Leader

2 weeks ago

Christchurch, Canterbury, New Zealand Johnson Controls International Full time

Build your best future with the Johnson Controls team
We have an opportunity for a
Regional Operations Support Team Leader (Administrator) to join our
Christchurch team


We are the leading fire protection specialists in New Zealand, we have been protecting people and property here for over 130 years, and enjoy a reputation as providing the most capable and reliable safety products and services nationwide.


Wormald are part of Johnson Controls a global technology leader serving a wide range of customers in more than 150 countries.

In total our 117,000 employees create intelligent buildings, efficient energy solutions, and integrated infrastructure and security solutions.

What we offer:

  • Competitive salary package
  • Mobile phone + laptop
  • Excellent team culture
  • Ongoing training and opportunities for professional development and upskilling

What you will do:

  • Be responsible for managing and overseeing the daytoday operations of the operational support team within the Fire business units. In this role we are seeking a standout individual with confidence, energy and enthusiasm to ensure we are providing first class administration support in a fast paced and dynamic environment.

How you will do it:

  • Administer daily work functions to ensure the achievement of daily business goals/KPI's are met
  • Ensure customer centric admin support is provided to our clients
  • Provide administration support to the business units
  • Accurate uploading, updating and maintenance of client data. This also includes data extraction and reporting on new and future client requirements.
  • Preparation of reports and correspondence for internal and external use
  • Prepare service billings & customer account special handling requirements (request PO ref #'s)
  • Researches and resolves accounts receivable disputes/issues. If needed, will interact with customer to resolve receivable issues. Writes up invoice credits and journals as necessary.
  • Researches, resolves accounts payable issues. If needed, will interact with suppliers to resolve issues.
  • Responsible for processing compliance documentation & update of ERP
  • Coach and develop direct reports to build core competencies
  • Other duties as required by management

What we look for?

  • Marketing or Business Administration qualification preferred but not essential
  • Minimum of 3 years outbound customer service and or sales experience
  • Customer management experience
  • Previous Administration experience
  • Knowledge of Mastermind would be a distinct advantage
  • Intermediate to Advanced computer skills in Microsoft Word, Excel
  • Sales / Key Account Management qualifications or courses preferred (not essential)
  • Broad business experience preferred (not essential)
  • Security Industry experience an advantage (not essential)
  • Ability to hit the ground running and pick up new systems and processes quickly
  • Ability to communicate with people at all levels throughout a large organisation
  • New Zealand residency/citizenship or a valid New Zealand work visa
  • Full NZ driver's licence
  • Please note preemployment checks including reference checks, medical, criminal record check, and drug & alcohol testing will form part of the eligibility process._
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