Customer Specialist

2 weeks ago

Manukau, Auckland, New Zealand Latitude Financial Services Full time
Yearly salary reviews

Reporting to the Team Manager - Customer Assist.

The Customer Specialist - Customer Assist is responsible for the efficient and effective collection/rehabilitation of overdue accounts to minimise delinquencies and losses.


In this role, you'll be responsible for:

  • Conduct inbound/outbound phone-based collections.
  • Strategising and negotiating positive outcomes for all parties.
  • Understand and comply with all regulatory requirements and quality standards.
  • Provide the customer with the best solution and tools to assist with curing the account.
  • Achieve collections standard by maintaining regular contact with identified overdue accounts, negotiating arrangements for repayments.
  • Determining mutually agreeable solutions to rehabilitate accounts.
  • Adhere strictly to all legislative requirements and credit policies to ensure that LFS's position is protected at all times.
  • Achieve departmental Key Performance Indicators (KPIs)
  • Utilise self-management and problem-solving skills to effectively address customer concerns and resolve issues.
  • Immediately escalate any potential compliance issues to the Delinquency Manager, Compliance, Legal, HR or through any Open Reporting channels

Ideally, we're looking for the following:
Experience & Knowledge

You have an engaging personality & excellent interpersonal skill.

It goes without saying you are highly organised, with a collaborative work ethic.- You have strong negotiation and resolution skills, computer literate and a continuous improvement mindset, identifying opportunities to improve the experience for our customers.- Competent & proficient in various software- The ability to work in a fast-paced environment, negotiate, handle multiple priorities and manage expectations- Customer first mindset - understands what it takes to deliver exceptional customer experiences.

- Analytical and curious mind with strong investigative skills- Strong communication and negotiation skills- High Attention to detail and integrity with compliance


Sound like you? That's a good sign In return for your energy and ideas, we offer a flexible working environment and great compensation.

We always support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both.

We're Latitude, partners in money.

Latitude may seem like the new kid on the block, but it's taken us almost a hundred years to become an overnight success.

Digital payments, cards, loans, and insurance is what we offer - but what we really are is a platform that helps people shop and live better.

Always living and breathing our values. Act Right, Show Care, Be Curious.

  • Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. Only open to Australian or New Zealand Permanent Residents or Citizens._

  • Customer Specialist

    2 weeks ago

    Manukau, Auckland, New Zealand ASB Group Full time

    ASB Advice Centres (Branch Banking)Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.Te tūranga | The role:We have an awesome opportunity for two Customer...

  • Customer Specialist

    2 weeks ago

    Manukau, Auckland, New Zealand ASB Bank Full time

    Customer Specialist - Manukau***: ASB Advice Centres (Branch Banking)Customer Specialist Permanent Full TimeHere at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.Te...

  • Customer Specialist

    2 weeks ago

    Manukau, Auckland, New Zealand ASB Bank Full time

    Customer Specialist - Manukau City***: ASB Advice Centres (Branch Banking)Customer Specialist Permanent Full TimeHere at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our...

  • Customer Specialist

    2 weeks ago

    Manukau, Auckland, New Zealand ASB Bank Full time

    Customer Specialist - Broadway***: ASB Advice Centres (Branch Banking)Customer Specialist Permanent Full TimeHere at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.Te...

  • Customer Specialist

    2 weeks ago

    Manukau, Auckland, New Zealand ASB Bank Full time

    ASB Advice Centres (Branch Banking)Customer Specialist Permanent Full TimeHere at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.Te tūranga | The role:We have an...

  • Customer Specialist

    2 weeks ago

    Manukau, Auckland, New Zealand ASB Bank Full time

    ASB Advice Centres (Branch Banking)Customer Specialist Permanent Full TimeHere at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.Te tūranga | The role:We have an...

  • Customer Specialist

    2 weeks ago

    Manukau, Auckland, New Zealand ASB Bank Full time

    ASB Advice Centres (Branch Banking)Customer Specialist - Permanent Part timeNau mai ki ASBHere at ASB the customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.Te tūranga | The...

  • Customer Order Specialist

    2 weeks ago

    Manukau, Auckland, New Zealand Signify Full time

    Job TitleCustomer Order SpecialistJob Description:We are Signify, previously known as Philips Lighting, and we're looking for a Customer Order Specialist to join our New Zealand team based in Auckland.As the world leader in lighting, we're constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we're breaking...

  • Customer Compliance Specialist

    2 weeks ago

    Manukau, Auckland, New Zealand New Zealand Government Full time

    Graduate Customer Compliance Specialists Are you looking for a career to compliment your Accounting or Commerce related qualification? Have you recently graduated or are you due to graduate in 2023? Are you looking to progress your knowledge in a professional setting? Permanent opportunities based in Wellington and AucklandIf the above sounds like you, then...

  • Customer Services Specialist

    2 weeks ago

    Manukau, Auckland, New Zealand Speirs Finance Group Full time

    Customer Services Specialist -14 Month Fixed Term Maternity CoverAuckland Central Competitive Remuneration Dynamic, Varied, and Engaging Build an enjoyable career Central Auckland Location Outstanding team culture Hybrid working options availableAbout this role:The Customer Service Specialist role is pivotal, as you will ensure service delivery functions...

  • Customer Support Specialist

    2 weeks ago

    Manukau, Auckland, New Zealand AB Equipment Full time

    Customer Support SpecialistEast Tamaki, Auckland Join New Zealand's market leader in construction, material handling, forestry and environmental equipment._What's in it for you: Competitive base salary Medical and life insurance benefits Opportunity to work with market leading products Training and developmentAbout your new role:Our Auckland Branch based in...

  • Customer Onboarding Specialist

    2 weeks ago

    Manukau, Auckland, New Zealand ASB Bank Full time

    Customer Onboarding Specialist***: Here at ASB, the customer is at the heart of everything we do. Recognised as one of New Zealand's leading financial organisations, with a united and talented workforce, we are continuously evolving against a backdrop of rapidly changing customer needs, regulations, and technologies.Te tūranga | The role:Our Onboarding...

  • Customer Helpdesk Specialist

    2 weeks ago

    Manukau, Auckland, New Zealand IDEXX Full time

    MEOOOOW That's hello from us here at ezyVetAre you looking for a new, meaty opportunity to sharpen your claws? Are you ready to upgrade your skill sets from alley cat to aristocat? (yeah ok not my best cat pun) But anyway We may just have a role that'll really get ya whiskers twitching.We help vets be vets with our disruptive software that innovates,...

  • Customer Care Specialist

    2 weeks ago

    Manukau, Auckland, New Zealand Kuehne+Nagel Full time

    We have a fantastic opportunity for a Customer Care Specialist to join our team on a full-time, permanent basis.- Your Role :This role will be based in our Sea Logistics team and will be looking after either one large key account or a portfolio of clients and all their related shipments. It's a great role for someone who loves to take real ownership of...

  • Customer Service Specialist

    2 weeks ago

    Manukau, Auckland, New Zealand Skys the Limit Development Full time

    Are you looking to make a proud found impact on the lives of others? Enjoy better work-life balance?If so, then we're right up your street Customer service is at the core of what we do. We understand the importance of a first great impression, particularly over the phone So if you have a knack for creating rapport and have exceptional people skills we would...

  • Customer Resolutions Specialist

    2 weeks ago

    Manukau, Auckland, New Zealand Vector NZ Full time

    Customer Resolutions Specialist - Technical Fulltime Engagement type: Permanent Employee Department: Customer ExcellenceEnergise your careerIf you like the idea of being a part of mahi that makes a fundamental difference to the lives of people in your community, then perhaps you should think about a role at Vector.So much of what we take for granted in our...

  • Customer Success Specialist

    2 weeks ago

    Manukau, Auckland, New Zealand Fergus Full time

    Want a tech career? Brand new role customer growthFergus job management software helps tradies around the world make their lives easier by helping them work smarter and faster. The company was founded in 2011 by a kiwi plumber who knew there was a better way to run his business. Join our mission to be the most loved tradie SaaS platform in the world.Work...

  • Customer Connections Specialist

    2 weeks ago

    Manukau, Auckland, New Zealand Vector NZ Full time

    Customer Connections Specialist Fulltime Engagement type: Permanent Employee Department: Customer ExcellenceEnergise your careerIf you like the idea of being a part of mahi that makes a fundamental difference to the lives of people in your community, then perhaps you should think about a role at Vector.So much of what we take for granted in our everyday...

  • Customer Services and Collections Specialist

    2 weeks ago

    Manukau, Auckland, New Zealand The New Zealand Automobile Association Inc. Full time

    Customer Services and Collections Specialist:- Reference: 30687- Posted on: 02 May 2023- Closes on: 26 May :00- Locations: Auckland Central- Job level: Experienced years)- Work type: Full-time- Additional info: AA Money_Customer Service and Collections Specialist- About us:AA Money provide current and potential AA members with simple, transparent and...

  • Customer Service and Collections Specialist

    2 weeks ago

    Manukau, Auckland, New Zealand The New Zealand Automobile Association Inc. Full time

    Customer Service and Collections Specialist:- Reference: 30687- Posted on: 17 Mar 2023- Closes on: 13 Apr :15- Locations: Auckland Central- Job level: Experienced years)- Work type: Full-time- Additional info: AA Money_Customer Service and Collections Specialist- About us:AA Money provide current and potential AA members with simple, transparent and trusted...