Acc Specialist

Mō te tūnga | About the role

The ACC Specialist is responsible for development and delivery of excellent customer service experience, which supports manager and employee journey with the Canterbury and West Coast Te Whatu Ora Health NZ, while performing key People and Capability Payroll and support tasks, prioritizing work, determining project requirements, maintaining People and Capability systems, answering inquiries, and delivering continuous improvements in the employee and customer journey.

Calculating work and non-work-related ACC payments.

• Providing accurate and prompt information to WellNZ and ACC.
• Answering employee related queries with a confidential and empathetic approach
• Good lines of communication and relationships with internal and external clients.
• Actively working with other teams to maintain process and consistency.
• Completing accurate data entry with deadlines.
• Liaise wither other CDHB staff, WellNZ and ACC to obtain accurate ACC claim details.
• Investigation and resolution of ACC calculations.
• Performing other duties considered to be with the scope of this role, as discussed and agreed with your manager.

Ngā pūkenga me ngā wheako | Skills and experience

Your skills will include:

Essential

• Fast and accurate typing skills.
• Strong attention to detail.
• Microsoft office suite experience and skills, with strong Microsoft Word and Excel skills.
• Experience and knowledge of payroll processing.
• Customer services experience.
• The understanding of ACC payment legislation.
• Demonstrated ability to maintain appropriate confidentiality.
• Demonstrated ability to remain calm under pressure.

Desirable

• Experience in health or related field.
• Sound organisational, time management and planning skills.

Mō mātou | About Us
From July this year, Canterbury DHB transitions across to Te Whatu Ora - Health NZ. This is a great opportunity to make difference at a time of significant change in the healthcare sector. Become part of our team here at Waitaha Canterbury and Te Tai o Poutini West Coast.

'Ko ngā tāngata, te mātua mahi - Putting people at the heart of all we do'

We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori is at the forefront of all our conversations.

We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.

The culture at Te Whatu Ora Waitaha Canterbury, is driven by our ā Mātou Uara (Our Value

- s):

• Care and respect for others
• Manaaki me te whakaute i te tangata
• Integrity in all we do
• Hāpai i ā mātou mahi katoa i runga i te pono

Responsibility for outcomes

• Te Takohanga i ngā hua

Ngāhua | Benefits of working at Te Whatu Ora Waitaha Canterbury

When you work at Te Whatu Ora Waitaha Canterbury, you are part of a wider whānau that will support you along your journey.

We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and business.

At Te Whatu Ora Waitaha Canterbury, you are part of something greater then yourself and encouraged to your unique self.

We have a range of clinical and non-clinical roles at Te Whatu Ora Waitaha Canterbury, there could be a place for you

Please visit our careers website for other roles and find your ideal fit within Te Whatu Ora Waitaha Canterbury.

The Future of the Health Industry
**Nau mai, haere mai, tauti mai

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