Store Leader

2 weeks ago

Palmerston North, Manawatu-Wanganui, New Zealand Travelex Full time
Role purpose

To run a profitable Travelex business in line with our gold standards, company Philosophies and operational systems. The Store Leader is responsible for the overall performance of their assigned store, reporting into the Area Manager.

Key

accountabilities

Grow sales and profitability of the store measured by:

  • Annual sales and profit growth. Increased on-online/ATM sales.
  • Customer retention

Optimise the Customer Experience measured by:

  • Following the C.A.R.E selling model to maximise initial sales and future online sales
  • Embrace the Digital mindset
  • Social Media-Google reviews
- encourage customers to add a Google review, Instagram and Facebook

  • Effectively train, coach, develop new starters and existing team members
Maintain a safe, secure and compliant working environment measured by:

  • KYC Error Rate
  • Spot checks
  • OCR
  • Identify & escalate OHS/maintenance issues

Store roster:

  • Work with the Roster Specialist to ensure all stores are manned effectively for trade covering/approving Annual Leave/Sick Leave

Customer Service:

  • Provide outstanding professional service
  • Act with honesty and integrity at all times to create high trust relationships with the team and all customers
  • Customer objections
- able to overcome customer objections and maintain professionalism at all times

Leader & Motivator:

  • Drive sales in store and fellow team members to success using the regions vision and business plan as a guide
  • Set sales goals / deadlines on a daily basis and works to achieve and exceed these goals
  • Inspire and motivate team members to achieve sales results and personal results by assisting team members to set and achieve their own goals
  • Create an environment for success
  • Lead by example in behaviour, attitude and sales performance

Job Description:

Store Leader (Airport) Initial:

Training & Development:

  • Joint interviews with Area Manager / and or team members
  • Provide ongoing training and in store development, whereby each
team member completes required Travelex training material

  • Coach team members on the behaviours, sales skills and knowledge
required to be a successful team member within Travelex

  • Identify the needs and motivators of your stores team members and
act accordingly

  • Support with people management including performance
management

Product Knowledge:

  • Demonstrate a strong knowledge of the features and benefits of all
core products

  • Make confident suggestions to customers, providing them with the
product/s that suits and fulfils their needs

  • Identify product knowledge gaps of team members and arrange
training accordingly, involving relative stakeholders in the business

Store Appearance:

  • Understand the current marketing campaigns and publications and
how they add value to the customer

  • Ensure that the store is complying with the bright and shiny checklist
and the correct POS/Marketing material is displayed

Problem Solving & Analytical Skills:

  • Assume a commercially balanced approach, being able to judge
customer needs against Travelex's profitability

  • Analyse store sales performance data and all other sources of
relevant information comparing the stores performance to its budget

and/or stretch target and make adjustments for improvements

  • Probes for further information or greater understanding of a
problem and makes rational judgements from the available

information and analysis

Communication

  • Conduct regular store meetings so that information is shared and
inspire store team members to greater results

  • Conduct monthly oneonone sales meetings with all team members
and ensure they have an effective plan for success to action (If a store

has more than one SC)

  • Ensure all team members attend Travelex events (Town Halls,
conferences, training events, etc)

  • Sets clear expectations of the store
  • Ability to communicate effectively with all audiences
  • Fosters and maintains a proactive working relationship with the
entire retail businesses

Financial & Business Acumen

  • Understands, monitors, tracks and drives incentives
  • Execute business plan strategies set by the line manager to improve
sales results

  • Understand and adhere to risk management policies

Job Description:

Store Leader (Airport) Initial:
Time Management & Accuracy

  • Highly organised approach to work
  • Ability to Prioritise
- work on multiple tasks at the same time,

completing within required time frame and to a quality standard

  • Demonstrate effective time management skills to meet operational
and compliance deadlines

  • Any other reasonable instructions as required by the business
Role-specific

experience and

skills

  • Retail, cash handling and/or banking experience
  • Demonstrated success in sales with the ability to negotiate
effectively

  • Excellent customer service skills
  • Good numerical ability
  • Demonstrated experience working with computer systems
  • Ability to work independently as well as in a team environment
  • Ability to handle rout

  • Store Person

    2 weeks ago

    Palmerston North, Manawatu-Wanganui, New Zealand Hall's Group Full time

    Kick start your career with the leader in specialised chilled and frozen transport and storage: Working in a cool store environment:- Night shiftStore PersonHere's an opportunity to work for a leader in refrigerated transport - Ultimately it's a Cool Work EnvironmentWe're looking for an experienced stores person with the right attitude and experience to join...

  • Store Person

    2 weeks ago

    Palmerston North, Manawatu-Wanganui, New Zealand Hall's Group Full time

    Kick start your career with the leader in specialised chilled and frozen transport and storage: Working in a cool store environment:- Day or Afternoon/Night shiftStore PersonHere's an opportunity to work for a leader in refrigerated transport - Ultimately it's a Cool Work EnvironmentWe're looking for an experienced stores person with the right attitude and...

  • Assistant Store Manager

    2 weeks ago

    Palmerston North, Manawatu-Wanganui, New Zealand Oscar Wylee Full time

    Benefits Amazing salary package Rostered schedule Career development opportunity Receive 2 x free prescription eyewear per calendar year to keep you on trendOscar Wylee is a leading optometry company with 140+ stores located in Australia, New Zealand and Canada, employing 1000+ worldwide. We are committed to delivering exceptional patient care along with...

  • Assistant Team Leader

    2 weeks ago

    Palmerston North, Manawatu-Wanganui, New Zealand T&G Global Full time

    About usFor over 125 years, T&G Fresh has nourished generations of Kiwis with fresh fruit and vegetables. We grow, pack, market, sell, distribute, import and export fresh produce from our own orchards and farms, as well as from over 700 Kiwi growers.Our mindsets are:Do the Mahi, Be Bold, One Team and Take Good Care. Our talented team members embody these...

  • Branch Manager

    2 weeks ago

    Palmerston North, Manawatu-Wanganui, New Zealand Carpet Court Full time

    Competitive base salary + bonus + company car + phone, laptop Monday Friday, weekend work only when/if required Permanent fulltime role, nationwide career opportunities at NZ's leading flooriJoin our successful Palmerston North operation and manage a high-performing team. Drive commercial, residential and insurance business. Diverse role managing sales and...

  • Availability Manager

    2 weeks ago

    Palmerston North, Manawatu-Wanganui, New Zealand Warehouse Group Full time

    Company DescriptionAre you a natural leader with a passion for delivering exceptional customer service? If so, why not consider joining our team as an Availability Manager at The WarehouseWhen customers walk through our doors, they should be able to locate what they want with ease and walk out satisfied. The Availability Manager is a crucial role in store,...

  • Availability Manager

    4 weeks ago

    Palmerston North, Manawatu-Wanganui, New Zealand Warehouse Group Full time

    Company DescriptionAre you a natural leader with a passion for delivering exceptional customer service? If so, why not consider joining our team as an Availability Manager at The WarehouseWhen customers walk through our doors, they should be able to locate what they want with ease and walk out satisfied. The Availability Manager is a crucial role in store,...

  • Accounting Services Team Leader

    2 weeks ago

    Palmerston North, Manawatu-Wanganui, New Zealand Palmerston North City Council Full time

    Make a Difference: Contribute to the development of Palmerston North City while enjoying a fulfilling career that positively impacts our communityLearning and Development Opportunities: Take your career to new heights with Learning and Development opportunities within Palmerston North City Council.Benefits: We do more than just pay you a salary too. We have...

  • Operations Manager

    2 weeks ago

    Palmerston North, Manawatu-Wanganui, New Zealand Foodstuffs North Island Full time

    We are excited to offer an opportunity to join our team as Operations Manager at New World in Ohakune.We are a full service supermarket, offering customers a warm welcome and convenient supermarket shopping.To be successful you must haveA passion for providing excellent customer service, be a detail minded self-starterA multi-tasker with the ability to...

  • Merchandiser Wanganui

    2 weeks ago

    Palmerston North, Manawatu-Wanganui, New Zealand Suntory Holdings Limited Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Requisition ID: 7083 Join the TeamWe are looking for a great merchandiser in to work with our store partners and top brands including V, Boss Coffee, Just Juice and lots moreOur merchandisers are our frontline team who are a key to our ongoing success as a beverage...

  • Operations Support Coordinator

    2 weeks ago

    Palmerston North, Manawatu-Wanganui, New Zealand Hall's Group Full time

    Opportunity to work for a leader in refrigerated transport Amazing Employee Benefits Programme Working with a great teamOperations Support CoordinatorHere's an opportunity to work for a leader in refrigerated transport - Ultimately it's a Cool Work EnvironmentThe Operations Support Coordinator plays a key part ensuring all inbound/outbound documentation is...

  • Duty Manager

    2 weeks ago

    Palmerston North, Manawatu-Wanganui, New Zealand Foodstuffs North Island Full time

    Pak n Save Hawera is a thriving full-service supermarket dedicated to providing exceptional quality and service to our community.An opportunity has arisen for a Duty Manager to join our team at Pak N Save Hawera.You'll have the chance to work with a supportive and hardworking team who pride themselves on providing excellent customer service for South...

  • Stihl Shop Service Technician

    2 weeks ago

    Palmerston North, Manawatu-Wanganui, New Zealand Paragon Recruitment Ltd Full time

    Generous hourly rate + benefits:- Full-time permanent opportunity with a minimum 40 hours per week:We're happy to sponsor someone from overseas with the applicable certifications and qualifications.STIHL has been a global leader in the supply of gasoline, battery, and electrical outdoor power equipment for the professional, commercial and domestic markets,...

  • Sales Advisor

    2 weeks ago

    Palmerston North, Manawatu-Wanganui, New Zealand Pagani Full time

    Sales Advisor - Multiple Locations Full-Time:We are looking for a part time Sales Advisor to join our fun and inviting retail stores.- Work for one of NZ's most iconic fashion retailers:- Awesome opportunity for a customer service superstar:- Interactive, and fun role with a competitive pay rate:- Start your career in fashion todayEnjoy the benefits of...

  • Sales Consultant

    2 weeks ago

    Palmerston North, Manawatu-Wanganui, New Zealand Myjobspace Full time

    _Embrace your competitive streak with our base wage + uncapped commission sales role where on average your earnings could be up to $30.00+ per hour with this Full Time position in our Palmerston North store, Small Appliances department _About UsHarvey Norman was introduced to New Zealand in 1997, since then we have become a household name, with over 45...

  • Butcher

    2 weeks ago

    Palmerston North, Manawatu-Wanganui, New Zealand Foodstuffs North Island Full time

    You will be working with an experienced team who are passionate about delivering the highest quality cuts of meat as well as excellent customer service.THE ROLE: Cut and present meat to a high standard which appeals to our customers Assisting in the traying up of meat as required. Ensuring the meat cases and freezers are appropriately stocked and relevant...

  • Sales Professional

    2 weeks ago

    Palmerston North, Manawatu-Wanganui, New Zealand Michael Hill Full time

    We are a market leading, premium jewellery brand operating a network of stores across Australia, New Zealand and Canada. As an influential Sales Professional with our Michael Hill Palmerston North team, you'll be the centrepiece to helping each customer mark life's most memorable moments.Take the reins on this exciting opportunity; bring your sales savvy,...

  • Assistant Manager

    2 weeks ago

    Palmerston North, Manawatu-Wanganui, New Zealand ilabb Full time

    2IC Retail Assistant Manager - ilabb Palmerston Northilabb has an opportunity for a high performing retail superstar with a passion for streetwear fashion and performance clothing to fulfil a 2IC position at our Palmerston North Store. We are looking for a superstar that can support our Retail Manager to take this store to the next level and help to excel...

  • Pick Packer

    2 weeks ago

    Palmerston North, Manawatu-Wanganui, New Zealand OneStaff Full time

    The RoleWork as a pick packer in a distribution centre in Palmerston North, Milson as a Pick Packer. This role would be ongoing temp to permanent employment.As a Pick Packer you will be responsible for:Manually picking orders and preparing them for dispatch Operating a pallet truck & pump trucks to move products around the warehouse. Full training week...

  • Palmerston North Site Manager

    2 weeks ago

    Palmerston North, Manawatu-Wanganui, New Zealand THL Full time

    So you're keen to meet people from all around the world?Want to join the buzzing tourism industry? Then you're in the right place.We are currently looking for a Full Time Palmerston North Site Manager to join our crew:Your work:You will provide day-to-day leadership for the Palmerston North RV Super Centre Site. You will have oversight of Vehicle Sales, the...