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Team Manager

4 months ago

Wellington, Wellington, New Zealand Datacom Full time
Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team
Datacom is evolving.

We offer opportunity for IT professionals interested in career growth and keen to stay on top of the latest technologies.

You will work within a large team of professionals with opportunity to progress and gain industry certifications and experience across a very wide range of technical environments.

The role

The Team Manager - Modern Platforms is responsible for providing proactive operational leadership for the ongoing maintenance, review, risk assessment, performance, and management of systems supporting our customers business processes.

What you'll do

  • Ensure the team's technical quality of work meets required standards and defined technical and operational deliverables are met.
  • Change leadership through the provision of sound advice, and by improving systems and processes, to support the vision for Modern Platforms and the development of customer focused strategies and initiatives.
  • Identifying, planning, and undertaking service improvements and efficiencies, to constantly improve customer experience and team efficiency.
  • Maintaining awareness of knowledge bases and knowledge articles and utilise this documentation to ensure customers receive current and correct assistance.
  • Coordinating, scheduling, and managing the utilisation team members.
  • Building a professional and productive relationship with internal and external parties
What you'll bring
You will bring at least 8+ years technical engineering experience with strong understanding of Automation technologies and concepts.

You must be able to demonstrate a competent level of knowledge of IT processes and technologies, including working ITIL processes.

You will be confident with people management skills and have exceptional oral and written communication skills in both informal settings and formal presentations.

This role will suit those with strong analytical and conceptual abilities and a commitment to action and results.
Why Datacom?

Benefits:

  • Competitive base salary
  • Four weeks annual leave
  • Flexible working arrangements and a great hybrid working model
  • Income protection and disability cover, trauma insurance cover, and life and terminal illness insurance (via Aon)
  • 3% company contribution to your KiwiSaver if you contribute as well
  • Two weeks' support parental paid leave
  • Life and trauma assurance — provided by Aon
  • Free/subsidised sessions with trained psychologists, financial advisors, nutritionists, and career coaches for each employee as part of our WeCare programme
  • Health & Wellbeing support
  • Group Retail Discounts with PB Tech, Microsoft, Les Mills, National Storage, Ingram Micro, OfficeMax, and more