Case Manager Veterans' Affairs

2 weeks ago


Wellington, Wellington, New Zealand New Zealand Government Full time
Mō te tūnga | About the role

You will be responsible for managing a portfolio of veterans and their whānau who receive entitlements and services funded by Veterans' Affairs, as part of New Zealand Defence Force (NZDF).

This role manages the relationships between veterans and Veterans' Affairs; this provides access to entitlements, services and rehabilitation programs that meet the veteran's needs, and ensuring they are provided with accurate and up to date information.


As part of this key role, you will be:

  • Undertaking needs assessments and determining outcomes while working with the rehabilitation team who are health professionals.
  • Working closely with your other Veterans' Affairs colleagues who also support veterans, rehabilitation advisors, treatment providers and service providers.
  • Developing veteran's rehabilitation plans providing a planned approach to achieve tangible outcomes, including elements of assessment and monitoring.
  • Providing exceptional customer services by handling each enquiry with warmth, compassion and sensitivity including cultural respect, and understanding through a number of communication channels.
Ngā pūkenga me ngā wheako | Skills and Experience

As this is a fast-paced role, you will need effective time management and organisational skills to enable you to thrive in this dynamic changing busy environment.

With previous case management experience, you will have experience in undertaking needs assessments and can handle a diverse range of clients, including those with complex issues and a diverse range of needs with ease.


You will also have:

  • Significant experience as a Case Manager, with at least 35 years' relevant experience providing excellent customer service or managing your own portfolio of clients.
  • Ideally a health/clinical and/or military background, with practical experience in vocational rehabilitation and an understanding of medical terminology.
  • Proven commitment, knowledge and experience of Te Tiriti o Waitangi and its principles including health inequities.
  • Exceptional communication skills including verbal, written and listening, with the ability to build and maintain effective working relationships across an organisation and customers.
  • Ability to manage your work autonomously, while engaging with the wider case management and Veterans' Affairs teams.
Mō mātou | About Us

Veterans' Affairs is proud to represent and serve those who have fought in our country's best interests and who make sacrifices, even today, to ensure Aotearoa New Zealand remains a free and safe country.

Veterans' Affairs is focused on providing excellent personal support for veterans and their whanau/families by respecting veterans and honouring their service.

We also partner with the broader New Zealand Defence Force, and with other government and non-government agencies to facilitate this support.

Every hour of every day, 365 days of the year, the New Zealand Defence Force is contributing to the defence, security and well-being of Aotearoa / New Zealand.

As a modern, professional military, it is our goal to maintain well-trained, equipped and disciplined armed forces that can react to crisis at short notice.

Nōu te rourou | What's in it for you
In return for your expertise, dedication and hard work, NZDF is offering remuneration reflective of your experience, along with:

  • Great benefits for you and your family.
  • Full time ongoing work.
  • A working from home option of up to two days a week, once all relevant training is completed.
  • Fully funded life cover up to $300,000.
  • Discounts Handbook for selected retail, entertainment and service providers.
  • Based in Wellington CBD, near the train station, with great cafes outside the door.
  • 5 weeks annual leave per year.
Me pēhea te tuku tono | How to Apply
To view the Position Description and to Apply, please use the links on this page.

Please note:

  • Applicants will be required to undergo a preemployment drug screening test prior to any offer of employment being made.
Applications close on Sunday 3 September 2023.

Please note:

Applicants must be legally entitled to work in New Zealand (NZ) and be able to obtain and maintain the required level of NZ Government security clearance for the position applied for.

The minimum citizenship and residency criteria for security clearances to be granted by the NZ Defence Force are as follows:

Low level Security Clearance
- most preferably a NZ citizen, who has resided in this country continuously for at least the last five years, OR
- is a citizen of, and/or has resided continuously in one or more of the following countries for the last five years: either Australia, Canada, NZ, the United Kingdom (UK) or the United States of America (USA); and has a background history that is verifiable and can be assessed as appropriate by the NZ Security Intelligence Service (NZSIS) towards a recommendation of suitability for a security clearance at this level.

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