Case Manager Veterans' Affairs

2 weeks ago


Wellington, Wellington, New Zealand New Zealand Government Full time
Mō te tūnga | About the role

You will be responsible for managing a portfolio of veterans and their whānau who receive entitlements and services funded by Veterans' Affairs, as part of New Zealand Defence Force (NZDF).

This role manages the relationships between veterans and Veterans' Affairs; this provides access to entitlements, services and rehabilitation programs that meet the veteran's needs, and ensuring they are provided with accurate and up to date information.


As part of this key role, you will be:

  • Undertaking needs assessments and determining outcomes while working with the rehabilitation team who are health professionals.
  • Working closely with your other Veterans' Affairs colleagues who also support veterans, rehabilitation advisors, treatment providers and service providers.
  • Developing veteran's rehabilitation plans providing a planned approach to achieve tangible outcomes, including elements of assessment and monitoring.
  • Providing exceptional customer services by handling each enquiry with warmth, compassion and sensitivity including cultural respect, and understanding through a number of communication channels.
This role is based in Reserve Bank Building, Wellington CBD.

Once you have undergone training and are up to speed, there is the option of working from home up to two days a week.

There is occasional optional travel around NZ to attend Veterans' Forums.
Ngā pūkenga me ngā wheako | Skills and Experience

As this is a fast-paced role, you will need effective time management and organisational skills to enable you to thrive in this dynamic changing busy environment.

With previous case management experience, you will have experience in undertaking needs assessments and can handle a diverse range of clients, including those with complex issues and a diverse range of needs with ease.


You will also have:

  • Significant experience as a Case Manager, with at least 35 years' relevant experience providing excellent customer service or managing your own portfolio of clients.
  • Ideally a health/clinical and/or military background, with practical experience in vocational rehabilitation and an understanding of medical terminology.
  • Proven commitment, knowledge and experience of Te Tiriti o Waitangi and its principles including health inequities.
  • Exceptional communication skills including verbal, written and listening, with the ability to build and maintain effective working relationships across an organisation and customers.
  • Ability to manage your work autonomously, while engaging with the wider case management and Veterans' Affairs teams.
Nōu te rourou | What's in it for you
Your skills and dedication deserve recognition, and NZDF delivers with competitive pay matched to your experience.

But that's just the beginning - safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection.

Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community. Get expert financial guidance and mortgage broker services. Find all our benefits and more on the Force 4 Families website.
NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence.

With an open door to all - irrespective of gender, ethnicity, ability, age, or family dynamics - NZDF offers a flexible, empowering work environment.

Join us in shaping a brighter future, where everyone thrives.
Me pēhea te tuku tono | How to Apply
Applications close on Monday 24 June 2024.
Use the links on this page where you'll be directed to the Defence Careers website.

Please Note:

  • Your cover letter will be a key part of our selection process, so please highlight how your experience relates to the key activities outlined in the Advert and Position Description.
  • Applicants will be required to undergo a preemployment drugscreening test prior to any offer of employment being made.

Please Note:


To be eligible for the required level of government security clearance with the NZ Defence Force, you need to meet certain citizenship and residency criteria.


Here's what you need to know:
Low Level Security Clearance

  • You must be a New Zealand citizen or you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa.
  • At minimum, you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa, and you must be a citizen of and have lived in Australia, Canada, United Kingdom, United States of America or New Zealand continuously for the last five (5) years.
  • You must have a five (5) year background history that can be verified and assessed appropriately by the NZ Security Intelligence Service (NZSIS) to determine if you are suitable for a security clearance at this level.


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    Mō te tūnga | About the roleYou will be responsible for managing a portfolio of veterans and their whānau who receive entitlements and services funded by Veterans' Affairs, as part of New Zealand Defence Force (NZDF). This role manages the relationships between veterans and Veterans' Affairs; this provides access to entitlements, services and...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    Mō te tūnga | About the roleAs the Deputy Head of Veterans' Affairs, you will make a key contribution to organisational strategy and leadership, decision-making, project management, stakeholder management and delivery. You will provide strong and visible leadership to foster a positive team culture with a focus on providing high quality services.Key duties...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    Mō te tūnga | About the roleYou will be responsible for developing and delivering public affairs solutions and advice to support the achievement of desired outcomes for the New Zealand Army and the wider NZDF.As a trusted advisor to the Chief of Army and their leadership team, working in a constructive partnership, you will assist in decision-making...

  • Decision Officer

    2 weeks ago


    Wellington, Wellington, New Zealand New Zealand Government Full time

    Mō te tūnga | About the roleDecision Officers operate under delegation from the General Manager, Veterans' Affairs. These positions are a part of the statutory decision making process under the Veterans' Support Act 2014 (the Act).Ngā pūkenga me ngā wheako | Skills and ExperienceWe're looking for someone with experience working in a health or...


  • Wellington, Wellington, New Zealand Microsoft Full time

    Are you interested in working for a company that is empowering every person and organisation in New Zealand to achieve more? Do you enjoy working at the intersection of technology, policy, and regulation? Does the thought of helping shape New Zealand's economic and societal potential through the adoption of cloud and AI technologies excite you? If so,...


  • Wellington, Wellington, New Zealand University of Otago Full time

    Student Affairs Administrator (Wellington)2300109OFFICE OF THE DEANUNIVERSITY OF OTAGO WELLINGTON_Who we are/Mō te tīma_At the University of Otago Wellington campus, we teach medicine, radiation therapy, physiotherapy, postgraduate qualifications and papers, and undertake a wide variety of health-based research.We are proud to be a part of New Zealand's...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    Mō te tūnga | About the roleYou will be providing professional, efficient and effective support services to the teams within Veterans' Affairs New Zealand (VANZ) with the New Zealand Defence Force (NZDF). This role supports VA's work with veterans and other clients both behind-the-scenes and by working directly with clients and those who provide services...

  • Team Leader Decisions

    2 weeks ago


    Wellington, Wellington, New Zealand New Zealand Government Full time

    Mō te tūnga | About the roleYou will lead a dedicated decisions team ensuring veterans and their whanau receive support in recognition of their service to New Zealand. This is a critical part of the work done by Veterans' Affairs to support veterans and their family members.Key responsibilities include: Providing guidance and support to the team of...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    Mō te tūnga | About the roleYou will be working as part of the Veteran's Support Centre in providing efficient and effective frontline service to veterans and their whānau/families or other representatives. The Veteran Support Centre is the 'face of Veterans' Affairs' and provides excellent service and accurate information to support Veterans' Affairs...

  • Case Manager

    2 weeks ago


    Wellington, Wellington, New Zealand Medical Protection Society Full time

    Job Introduction:We are looking for a Case Manager to support the provision of excellent case handling services for members which is trusted and valued and provides fair treatment and outcomes. The role will do this by managing a case load of files and using expert knowledge and judgement to formulate strategies in order to advise and guide members on...

  • Case Manager

    4 weeks ago


    Wellington, Wellington, New Zealand Marsh Full time

    Wellnz is seeking candidates for the following position based in Wellington.Case ManagerWellnz is a leader in human risk consultancy. We work closely with our employers to support their people with: injury management, return to work support for non-injury factors (illness, mental health), injury prevention, early intervention and other wellbeing services....

  • Case Manager

    2 weeks ago


    Wellington, Wellington, New Zealand New Zealand Government Full time

    Te āhuatunga a te tūranga/About the RoleAs a Case Manager, you are an important cog in the justice machine. You will work with a team responsible for the successful operation of Tribunals and liaise with multiple stakeholders including members of the judiciary and the public. You will take responsibility for ensuring that the Tribunal and case parties have...

  • Case Manager

    2 weeks ago


    Wellington, Wellington, New Zealand New Zealand Ministry of Justice Full time

    **Case Manager Wellington** 2 x Permanent Full-Time Positions_Te whiwhinga mahi/The OpportunityAs a Case Manager, you are an important cog in the justice machine. You will work with a team responsible for the successful operation of Tribunals and liaise with multiple stakeholders including members of the judiciary and the public. You will take responsibility...

  • Case Manager

    2 weeks ago


    Wellington, Wellington, New Zealand EML Full time

    Kia Ora to G'day Calling all Case Managers, Claims Specialists and Claims Consultants* Have you ever thought about a career across the ditch? We'll support and help bring you over to join our EML family in Sydney, Australia Are you a Case Manager based in New Zealand looking for a new adventure in Australia? Use your case management skills to help make a...

  • Case Manager

    2 weeks ago


    Wellington, Wellington, New Zealand New Zealand Government Full time

    Are you a person who is looking for a career change? Where you can use your knowledge and experience to do meaningful work to benefit the community? Or maybe you are a recent University graduate looking for an excellent entry point to the Department? Maybe a Criminology, Psychology or Social Work graduate? We want to hear from you now Contribute towards...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    Mō te tūnga | About the roleYou will be leading and managing a team of administrators critical to the effective delivery of business services to veterans and other internal and external clients. You will also be responsible for payments to veterans and other clients and provide support to the business with administration of the internal IT system to manage...


  • Wellington, Wellington, New Zealand Clemenger Group Full time

    GRC Partners + Porter NovelliConsultant, Wellington-basedGRC Partners + Porter Novelli is growing, and we're seeking a dynamic consultant to join our Wellington team.The work you do with us will be interesting, varied, and meaningful. Your sound advice, and the way you present it, will help our clients to communicate persuasively with political influencers,...

  • Coronial Case Manager

    2 weeks ago


    Wellington, Wellington, New Zealand Ministry Of Justice Full time

    Coronial Services Case Manager – Permanent full time based In Auckland Wellington Palmerston North or Christchurch (40 hours per week).We are looking for people with: A natural empathy with people/families Excellent written and verbal communication skills Excellent office-based IT skills A strong background in case management or similar work experience A...

  • Coronial Case Manager

    2 weeks ago


    Wellington, Wellington, New Zealand New Zealand Government Full time

    Te āhuatunga a te tūranga/About the RoleAs a Coronial Services Case Manager, you will be based in Wellington and will work alongside a resident Coroner. You will be responsible for co-ordinating all matters referred to the Coroner in the Lower North Region. On occasion, there may be times when you are called upon to assist on other matters or other...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    Mō te tūnga | About the roleA typical day supporting veterans through the claim process could include:Requesting medical information and providing it to the decision making team; Setting up payments and finalising correspondence about claim outcomes; and Contributing to projects and improvement initiative.Ngā pūkenga me ngā wheako | Skills and...