Technical Machine Specialist

2 weeks ago


Hamilton, Waikato, New Zealand Brandt Tractor Full time

ARE YOU LOOKING FOR THAT NEXT STEP IN YOUR CAREER?


As a business, we are in an exciting growth phase and are looking for a Technical Machine Specialist to join the Brandt Product Support team.


Duties & Responsibilities:

  • Manage technical assistance requests from Brandt Service Departments using Case Contact Management System (CCMS) software.
  • Develop Brandt Technical Assistance Center (BTAC) Technical Solutions by
  • Identifies emerging issues in the field that can generate additional revenue.
  • Develops repair procedures for emerging issues, product improvements and warranty work to increase technician efficiencies and increase revenue.
  • Identifies Relife and sales opportunities.
  • Creates and maintains the Technical Solution database.
  • Utilize John Deere Service Advisor Remote
  • Monitor alerts received from machines through various software platforms.
  • Works closely with Machine Monitoring, Brandt Service times and Proactive Maintenance teams to address equipment abnormalities, quote more efficiently and drive revenue opportunities.
  • Follow up on previous recommendations to ensure problem resolution and identify learning opportunities.
  • Provide coverage during peak times for Machine Monitoring Specialists
  • Other duties may be assigned.

Position Requirement:

  • Red seal heavy duty technician certificate or equivalent work experience in the industry
  • Minimum 5 years service experience recommended.
  • Knowledge of Agriculture equipment & dealership service departments
  • Ability to filter and correlate the different data source to create an accurate recommendation.
  • Understand effective inspection process and equipment lifecycle planning.
  • Travel may be required.

What we offer:

  • Attractive remuneration package
  • Opportunity to be pivotal in the growth and success of our Business.
  • Ongoing Training & Development
  • Advancement Opportunities
**ARE YOU READY TO GROW YOUR NEW CAREER WITH BRANDT? APPLY NOW
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