Operations Manager

2 weeks ago

Wellington, Wellington, New Zealand New Zealand Government Full time
The Civil Aviation Authority and the Aviation Security Service offer distinctively different career opportunities and embrace diverse talent. All jobs at the Authority contribute to ensuring safe and secure skies to help New Zealand fly.


The Civil Aviation Authority is the regulatory arm of our organisation and the Aviation Security Service is the nationwide provider for aviation security.

Working at our organisation you'll have the opportunity to contribute to safe and secure skies, for New Zealand.

Tēnei tūranga │ About the Role

Aviation Security Service (AvSec) is the Government provider of aviation security in Aotearoa New Zealand, operating at our six major airports.

Part of the Civil Aviation Authority (CAA), our role is to deliver premier aviation security, while enabling a high quality, responsive passenger experience.

We pride ourselves in excellence and you will contribute to our continuous improvement mindset with a pro-active can-do attitude.

The Operations Manager plays a vital role in airport and passenger safety and security by ensuring that people and process are functioning at a high level to safely transit passengers.

It can be a very busy environment, so agility and flexibility are essential.

You will manage frontline operational teams of approximately 60 staff, led by Team Leaders, ensuring that quality and code of conduct standards are adhered to.

You will oversee the health, safety and wellbeing of staff, contribute to business and operational planning, and deliver consistently high levels of service.

Part of your role will be to liaise with a range of stakeholders both within the airport environment, with other government agencies, and international organisations.

Ko tāu e kawe mai ai | What You'll Bring
The Operations Manager position calls for experience working in busy operational environments and leading a team.

You will thrive on providing high quality service in a complex operational environment and enjoy working with a range of stakeholders.

You will have the maturity and confidence to interact with people from all walks of life and the ability to switch between tasks effortlessly.

There can be times when the workload will be high, with conflicting priorities, so you will need to be able to remain calm and focused and work effectively under pressure.


You will bring the following skills:

  • Strong communication skills to engage with, inspire, and create synergy across a diverse range of groups including other agencies
  • The ability to inspire and motivate others whilst fostering a culture which values its team members and their contributions
  • Strong health & safety focus to enable a positive safety culture
  • Strength in operating disciplines with the ability to identify further opportunities to ensure the station thrives


As a safety regulator, the Civil Aviation Authority exists to enable safe flight for social connections, and economic benefit for New Zealand.

We believe in keeping people safe and secure in the air, enabling participation in the aviation system, and making a difference to New Zealand aviation.

We achieve this through regulatory oversight of the aviation industry and frontline security at our airports.

The foundation for achieving this is our values, which guide how we work and the behaviours we expect from each other.


  • Me mahi tahi
  • Collaboration We work together to achieve and succeed.


 Me mahi pono
  • Transparency We are open and honest communicators.


 Me mahi tika
  • Integrity We do the right thing.


 Me manaaki
  • Respect We treat all people with consideration and kindness.
We invest in our people by supporting development within the organisation.

To support the health and wellbeing of our employees we offer flu vaccinations, contributions towards eyewear and a flexible working environment by arrangement.

We offer 5 weeks of annual leave and can match your Kiwi Saver contribution up to 4%.
CAA strongly encourages and supports all our people to be vaccinated and boosted against COVID-19. However our current policy position is that vaccination is not a requirement for employment in this role. Please note that CAA may, if needed, introduce a vaccination requirement for managing an epidemic.
National Security Clearance

You must be able to obtain and maintain a "Secret" security clearance. Use this online tool to self-check your eligibility for a Secret security clearance.

Please note this tool is not part of the formal security clearance process:

Applications close on Monday 17 July.

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