Operations Manager

1 week ago


Wellington, Wellington, New Zealand Octopus Energy Full time

Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

**About Octopus Energy
Since 2015, Octopus has been on a mission to bring affordable, green energy to the world.

With the help of our in-house developed technology platform, Kraken, we've become the 4th largest energy supplier in the UK, opened retailers in 5 other countries, and licensed our software to retail giants including E.ON in the UK and Origin Energy in Australia.

We've reinvented energy products with smart, data-driven tariffs to balance customer demand with renewable generation - and we're the biggest investor in renewable generation in the UK.


We've since expanded our tentacles to New Zealand, and we are now looking for an Operations Manager, based in Wellington.

Working with Octopus Energy is a chance to join an exciting scale-up business within the energy supply sector, one that's at the forefront of changing the landscape of the energy industry across the world.

A role with us offers you the chance to contribute to building world-class operations that will catapult you into a fantastic career.

**More about the role

This means you will:

  • Be excited to build your teams (approx 100 people) into high performing and motivated individuals
  • Accept full responsibility for all UK customer issues
  • Slot right into our culture and help promote it to your teams
  • Assist with day to day coordination of your teams
  • Manage escalations and complaint resolution
  • Manage and improve systems and processes to develop best practice
  • Be comfortable with Recruitment / HR / People Management for your teams
  • Enjoy sourcing and conducting training
  • Have UK electricity background or knowledge
  • Demonstrate relationshipbased leadership
  • Have a strong customer focus
  • At Least 5 years Industry experience in operations
  • Have been successful in managing a diverse team
  • Bring a positive attitude to the workplace and your work
  • Have strong communication skills
  • Be outcome and achievement driven.

What you will love about us:

  • Our company culture
  • we won
    best company to work for
    in 2019 and our CEO, Greg has recorded
    a podcast about our culture and how we empower our people
  • Bringing yourself to work is at our core
  • Flexible working environment genuine work life balance here, we are in the top 5 companies in the UK, we treat you as a human, and do our best to make work and life merge smoothly together
  • Huge focus on wellness; weekly yoga and massages, drinks, baristastyle coffee machine, gym access, snacks from goodfor and more
  • Equity Options Scheme you own your own part of the business, share options in the whole Octopus Energy Group so we all work together towards success
  • Office culture have a certain tech requirement? We'll do our best to get it. Our offices are also stocked with fruit, breakfast, great coffee and soft drinks. Weekly on a Friday we all get together (this happens virtually too) for company updates and drinks we call it Family Dinner
  • Your development is important we support and help with development including internal and external courses, learning, study support etc, all bespoke to you
  • Leaders that are trained in neurodiversity in the workplace
**If this sounds like you then we'd love to hear from you.
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