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Service Advisor

3 months ago

Manukau, Auckland, New Zealand Toyota Full time
Our business

We have been proudly serving Auckland's North Shore and Western regions for over 30 years. With around 170 staff, our brands include Toyota, Lexus, and Bridgestone across five different dealerships. Our history goes back to 1989 and we have built long lasting relationships with our customers in that time.

By joining us you can be secure in the knowledge you're becoming part of a dedicated and motivated team who are committed to providing an excellent experience to each other (as colleagues and team mates), and to our customers.

What is the opportunity?


Our Service Department is booming and we need a new Service Advisor (at either Intermediate or Senior level) here at North Western Toyota.

You'll be part of a well-oiled machine in our Service Department and represent a leading automotive brand in New Zealand.

As a Service Advisor you are the go between with our customers and our Technicians working on their cars.

You will lead and front the customer experience for our Service Department - creating an excellent customer experience is key to the success of our business.

It is often said that Sales will sell a customer their first vehicle, while the Service team sells the second and third.


Your day to day tasks would be:

  • Welcoming customers into the service department and making sure they are checked in on time.
  • Carrying out the service walkaround of our customers' vehicles (not just Toyotas) asking them about their vehicle and the collection process.
  • Working with the Workshop and within our CRM system to ensure a seamless customer experience. This includes looking at the customer's name before they arrive so you can greet them, removing roadblocks, and reviewing the loan car status.
  • Communicating the status of jobs to our customers clearly and in simple language.
  • Invoicing, costing, and filing all job cards daily.
  • Reconciling banking and passing tour internal Banking team.
  • Costing any Warranty and Toyota Care claims.


We are passionate about supporting our people to find new and challenging opportunities within our business, so we are committed to supporting your career with us.

We have Service team members with 20 + years' experience with us / Toyota.

What can we offer you?

  • Competitive pay package salary + drive car + commission based on quarterly KPIs
  • A fun, friendly and highperforming team who want each other to succeed and excel in their work.
  • Professional development opportunities we are passionate about supporting our people to find new and challenging opportunities within our business, so we are committed to supporting your career with us. We have Service team members with 20+ years' experience with us / Toyota


 Access to discounts
  • You'll be entitled to discounted vehicle servicing and WoFs. We are also a part of the MyBoost program where you can access discounts from over 50 of NZ's favorite brands and stores.
  • Long service rewards when you reach five years with us, you'll be entitled to an extra five days annual leave.
Ideal skills & experience

We are looking for someone with at least two years of Service Advisor experience

You will also:
- be organised and pride yourself on your time management abilities,
- have strong problem-solving skills, and ability to think on your feet,
- be competent with computers (we'll teach you the ins and outs of our systems),
- enjoy working with customers and working with them to understand and meet their needs,
- be well presented, and
- have a full driver's license and the right to work in New Zealand.

If this sounds like you, please get in touch NOW We can't wait to learn more about you