Commercial Manager
2 weeks ago
We are looking for an energetic individual who will be responsible for developing a commercial strategy covering all segments and channels to maximise total revenue and profit performance as well as market share penetration of DoubleTree by Hilton Karaka.
What will I be doing?
This role will drive the planning and execution of the commercial strategy and activity through supporting the Revenue management team, Sales, Catering and Events, Marketing, through working effectively with area support teams.
The Commercial Manager is a role model for the commercial community within thehotel, anddevelops teams and individuals in these functions whilst being aKeybusiness partner to the Hotel Manager.
The Commercial Manager's role is key to seize new opportunities through strong customer relations and works as anAmbassadorfor the company with our Owners and Key Stakeholders.
The role ensures that commercial management strategies are set for all revenue streams and that all systems are used to their full potential to yield the highest possible amount of revenue from all available space, whether in Rooms, Meeting Space,outletsor other revenue departments.
A Commercial Manager will lead, coach, develop,recruitandretainfuture talents.
You will manage performance,developand evaluate the commercial team members on the agreed KPI's, whilst working effectively as part of the HOD team.
Specifically, a Commercial Manager will perform the following tasks to the highest standards:- Directly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business plan through to execution using the Hilton Worldwide Commercial Focus process and all available business tools and intelligence available. Deliver as a minimum the budgeted revenues across all revenue streams, to include but not limited; all Rooms, C&E; and F&B; with a control on cost of sale, route to market, channel shift and marketing / Ecommerce opportunities.
- Work with the Hotel Manager and Finance Manager to ensure profits are maximised in line with targets set.
- Ensure Business Review Guidelines all Pricing & Rate Quotation Strategies are in placein order tomaximise all pricing components of sales and catering opportunities and achieve positive market share.
- Support various on Property, Cluster Sales and Marketing teams in coordinating hotel level marketing,salesand public relations activities. Liaise with regional support and brand teams toprovidemaximum benefit to hotel performance.
- Support RMCC toestablish an optimalmix, review andvalidateforecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies.
- Develop andmaintainstrong relationships with all stakeholders, owners, hotel teams, HWW matrix support teams to ensure commercial benefits of the hotel.
- Consistently conforms to Hilton brand standards and corporate identity and utilises all communication tools (under the guidance of regional marketing and BPS).
- Keeps in touchwith Market trends and review/amend strategies accordingly in line with the evolving market conditions.
- Participate in the leadership activity of the Hotel and Region.
What are we looking for?
A Commercial Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
- Minimum of 3+ year's hospitality/travel industry experience in a revenue generating or commercial services role
- Minimum2+ years of experience delivering sales presentations to senior level executives and key stakeholders
- Experience working in a collaborative/matrixed environment
- Experience working with departmental financial data to make strategic/tactical decisions
- Solid experience evaluating andidentifyingbusiness opportunities for a business
- Experience leading a sales or commercial team
- Fluent in English
It would beadvantageousin this position for you todemonstratethe following capabilities and distinctions:
- Strong knowledge of the hotel/travel industry environment
- Experience in multiple disciplines with knowledge of Marketing, Ecommerce, and Finance
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
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