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IT Support Team Leader

3 months ago

Hamilton, Waikato, New Zealand Hill Laboratories Full time

Reporting to the Infrastructure Manager, the IT Support Team Leader plays a key, hands-on role in leading the day-to-day IT Support function of our business.

This role is based in our Head Office, located in Hamilton.


As the Support Team Leader, you will help coach and develop a team of 5 direct reports, enabling the team to effectively support both internal and external customers.

Our team is embarking on some exciting projects which will see our service offering grow over the coming months.

In this role you will

  • Prioritise and work through issues reported to the IT Support team, escalating where applicable
  • Continually drive to meet SLA's, ensuring that the IT Support team members are working effectively
  • Report and analyse performance of the IT Support team
  • Work to complete project deliverables, including management of projects when assigned

About You


You are a natural people's person with strong communication skills and IT support experience that allows you to build relationships internally and externally with ease.

You are an experienced trouble-shooter who can think through a problem logically and drive to the root cause. You have exceptional organisational and time management skills and demonstrate them on a daily basis.

In addition to these attributes, you will bring the following skills and experience to this role:

  • 3+ years experience in a technical IT role
  • Experience leading a team, with excellent organisational skills
  • Experience in an IT Support role
  • Experience installing, configuring, documenting, testing, training, and implementing systems

What we offer


You will be joining a highly collaborative team where there are opportunities to get involved in transformation initiatives across the wider IT group.

We offer a flexible working environment, subsidised employee schemes, and both personal and professional development, through our learning and development framework, designed to enhance your career.


About us
Hill Labs is New Zealand's leading analytical testing laboratory with a great workplace culture and family-owned values. We supply a broad range of laboratory tests to a broad spectrum of customers. We are passionate about technology and constantly look to technology to solve ever increasingly complex problems. We realise that advances in technology require our constant assessment to see if they can 'get things done better'.

**How to Apply