Front Office Manager

2 weeks ago

Wellington, Wellington, New Zealand TFE Hotels Adina Apartment Hotels Full time

Wednesday, 12 June 2024

If you are hungry to develop your hospitality career and be part of a growing global business with a reputation for encouraging internal progression; then apply NOW for the full-time role ofFront Office Manager at Travelodge Hotel Wellington.

Locate only footsteps away from the bustling Lambton Quay, you will be in a prime location to discover shopping at Lambton Square, as well as the city's popular attractions such as Wellington Cable Car, Botanic Garden, Wellington Harbour, and the must-see Te Papa Tongerawa (the Museum of New Zealand). The property offers 132 rooms, some featuring stunning harbour views, a gym, and 1 food and beverage outlet.

About the role....

As Front Office Manager, you're the first port of call for any guest query and there's no problem that you can't solve (always with a smile). You have a natural affinity for making people feel at home and creating stand-out guest experiences with every interaction. Every time. You inspire the same attitude in your team.

Responsibilities include (but are not limited to):

  • Oversee the daily front office operations, with a hands-on approach to assist when required
  • First point of contact, for service recovery with a smile and an appropriate outcome
  • Response to TripAdvisor using professional and personalised comments
  • Prepare front office department reports with a focus on meeting deadlines
  • In partnership with the Hotel General Manager provide input for forecasts and budgets
  • Control front office operating expenses, wages and cost of sales, within budget
  • Recruit, onboard, train, and undertake performance reviews/management of the front office team

About you....

  • Current or previous experience as a senior leader in Front Office operations from a full-service hotel or resort
  • Experience with meeting departmental revenue goals
  • Sound hotel operations knowledge
  • You lead from the front – getting in and assisting with activities as needed (hands-on)
  • Authentic, reliable and honest
  • The ability to move, inspire, and lead team members
  • A sound understanding of a PMS (Protel is desirable)
  • Strong written and verbal communication skills
  • A passion for the hospitality industry and the delivery of "high-level" customer service
  • Effective organisational skills and attention to detail
  • Full-time permanent work rights for New Zealand(sponsorship is not being offered)
  • Manager's Certificate (for liquor licencing purposes)- essential
  • Supportive, friendly team and company culture
  • Global hotel discounts for you, your family and friends
  • Travel and wellness discounts
  • Paid Birthday leave to celebrate the day and eat cake
  • Food & Beverage discounts at our cool bars with amazing views
  • Leave options to attend to the things in life that are important to you
  • Paid parental leave
  • International exchange-the chance to explore your career on the other side of the globe
  • Learning, development & career progression
  • Community engagement (giving back)
  • Recognition and your chance to shine

If this sounds like you, apply today We recognise and celebrate your uniqueness and promise to give more back. So, if you're looking for a career with no limits, we're the place for you. We want you to help run the show and in return, we promise TFE will be yours to make. So, dive in and find moreas part of our leadership team at TFE Hotels

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