Senior Services Representative

2 weeks ago


Wellington, Wellington, New Zealand University of Otago Full time

ASKOTAGO

UNIVERSITY OF OTAGO WELLINGTON

  • Passionate about inperson customer service?
  • A collaborative problemsolver?
AskOtago in Wellington is hiring

_ About our team/Mō te tīma_


AskOtago is the Contact Centre for the University of Otago, and our AskOtago Wellington Hub provides a central reception service for the University's Wellington School of Medicine alongside supporting wider AskOtago activity.


  • We offer:
  • An indepth and empowering training programme.
  • A very supportive staff culture.
  • An interesting role with a closeknit team.

_ The role/Te mahi_


Our Senior Service Representative role is primarily in-person, but you will also be part of the large AskOtago whānau able to engage students in their study choices and provide support to staff and students across multiple communication channels.


  • What hours will you work?_
8.30am to 5pm every weekday.

  • What will you do?_

Anything from resolving complex room bookings to arranging building access to connecting staff and students to the services they need.


You are an integral member of the Wellington campus and other areas depend on you so they can keep doing what they do best (especially our renowned medical researchers and teaching staff).


You will play a key role in representing AskOtago services on the campus and will exemplify our strong customer service values.


_ Your skills and experience/Kā pūkeka me kā wheako_

  • You have inperson customer service experience, and ideally will have a degree already so you know a little about the tertiary environment.
  • You are positive, proactive, and love collaborative problem solving.
  • You have excellent verbal and written communication skills.

_ Further details/Pūroko_
This is a permanent, full time (37.5 hours) position, located in Wellington.


If shortlisted, you will be invited to undertake some brief skills testing and submit a video where you can tell us about your great customer service ethos.

Our interviews will be held via Zoom.

The appointments salary range for this role is $65,281 to $69,648. Top of Range $74,947.

For further information regarding the role, please contact Fiona Bowker via the contact details.

_ Application/Tono_
Applications quoting reference number will close on Sunday, 9 June 2024.


Applications will be reviewed as they are received, the University reserves the right to close this vacancy at any time.



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