Production Support Manager

2 weeks ago


North Shore City Auckland, New Zealand Absolute IT Recruitment Specialists Full time
Rodney & North Shore- Management, Leadership & Executive- $150,000 per annum- Full Time- Permanent- 03 Jul 2023- Work for a leading NZ company

  • Competitive remuneration

ABOUT THE COMPANY


Our client is a New Zealand owned and focused custodial investment management platform, driven and used by wealth management experts.

They have one of the fastest growing platforms in the market with over $9 billion in funds under management. Our client believes their people are their greatest asset and are proud of their inclusive and collaborative culture.

ABOUT THE ROLE
The Production Support Manager is responsible for the day-to-day support of our client's Production environments.

This includes managing a team of technical business analysts, ensuring all support team responsibilities are carried out to a high standard, and owning critical incident management and response.

The Production Support Manager will also work closely with Product Strategy, BA, and Development teams to improve platform quality and work with project teams involved in client on-boarding and migration.


DUTIES

  • Manage a team of technical business analysts who provide support for our client's Production environments.
  • Ensure all support team responsibilities are carried out to a high standard, including resolving support requests for internal and external customers within stated SLAs, investigating and resolving system variances, and ensuring all critical job processes are completed.
  • Own critical incident management and response, including escalating critical issues, communicating with stakeholders, and ensuring related actions are closed.
  • Collaborate with the wider technology teams to improve support processes.
  • Work closely with Product Strategy, BA, and Development teams to improve platform quality.
  • Work with project teams involved in client onboarding and migration.
  • Attend regular client relationship meetings with the COO and Relationship managers.
  • Work with PMO and IT Operations teams on release planning and road map for clients.
  • Work with Development and IT Operations teams on nonfunctional deliverables.
  • Carry out line management responsibilities in line with our client's policies and process.
SKILLS & EXPERIENCE

  • Tertiary qualifications in Finance, Business, Technology or similar.
  • At least 5 years relevant industry experience, ideally with exposure to investments or financial markets technology.
  • Good general IT knowledge.
  • Experience with WRAP platforms or other investment management software solutions is highly valued.

BENEFITS:

  • Subsidised health insurance
  • Hybrid working 2 days in office, 3 from home with flexible working hours
  • Unlimited sick leave
  • Free crossfit classes

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