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People & Capability Manager

3 months ago

Auckland, Auckland, New Zealand Ampian HR Full time
  • Drive critical HR strategies and enhance performance in a dynamic corrections environment
  • Elevate your professional skills with extensive development opportunities and strategic leadership roles
  • Foster respect and positive change in a culturally diverse setting

He aha te mea nui o te ao? He Tāngata, He Tāngata, He Tāngata. What is the greatest thing in the world? It is people, it is people, it is people

About the Opportunity

Join us as a People & Capability Manager, where you will lead the HR function to drive the successful operation of our Corrections Facility contract. You'll implement HR priorities and policies, focusing on enhancing manager's and supervisor's skills in people management. Your role is crucial in delivering on ASPAC and National P&C objectives, and ensuring all HR activities comply with NZ legislative requirements.

This role will be based on-site 5 days per week.

What You'll Be Doing

  • HR Leadership and Management: Lead the day-to-day management of the facility HR requirements, providing leadership, coaching and direction to all people leaders including disciplinary matters, terminations, and investigations
  • Policy Implementation and Complance: Support the implementation of HR priorities and policies that align with Serco's global standards and local requirements ensuring all investigations comply with Serco policies and NZ laws
  • Recruitment and Induction: Oversee recruitment processes consistent with agreed staffing levels and conduct on-site inductions for new non-custodial employees
  • Performance and Development: Manage the annual performance review process and coordinate development plans, supporting managements and employees in effective implementation
  • Industrial and Employment Relations: Serve as the site's primary contact for interpreting the Collecting Employment Agreement and NZ employment legislation, supporting the negotiation and deployment of the agreement

About You

You are a seasoned HR professional with a robust background in managing a multi-disciplinary team within a unionised environment. Your experience includes hands-on leadership in HR functions with a strong understanding of industrial relations and employment law, ideally within corrections or similar sectors. You are skilled in fostering a professional and culturally sensitive environment, ensuring compliance with employment legislation and Serco's values.

Your Ideal Skills & Experience

  • Relevant tertiary qualification in Human Resources, Commerce, or Psychology
  • Proven experience in a hands-on HR Manager role, with practical experience in core HR functions and industrial relations within a unionised setting
  • Sound understanding of New Zealand employment law and processes, with operational experience in a corrections environment considered a plus
  • Strong facilitation, negotiation, and analytical skills
  • Ability to maintain necessary security clearances including NZ Ministry of Justice Check and NZ Police Vetting - Must hold a valid NZ driver's license and a valid passport

About us – Serco & proud
At Serco, not only is the nature of the work we do important, but everyone has a vital role to play from caring for vulnerable people to managing complex public services. We are a team of 50,000+ globally and 14,000+ in Asia Pacific responsible for delivering essential public services in areas including Defence, Justice, Immigration, Healthcare, Facilities Management, and Community Services. To learn more please visit

Why Join Us

  • You'd be joining a company that delivers essential public services (in partnership with governments) that impact a better future for communities, & those in our care
  • You'll get to have an impact on how we do things: Enjoy being part of a driven team with a collaborative culture that values decision-makers & action.
  • We invest in you: Accelerate your career through our learning & development opportunities – think skills based training, defined career pathways & fantastic internal mobility opportunities across the group

If you are inspired to make a positive difference, please apply now.

For additional questions, or to learn more, please contact Paula van Zijl – Talent Acquisition Partner:

Serco's values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Māori and Pasifika, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

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