Customer Care Specialist Torpedo7
2 weeks ago
Torpedo7, which is part of The Warehouse Group is New Zealand's largest multi-channel outdoor adventure retailer, with 19 stores nationwide and a dedicated webstore.
Keeping our customers on the playground requires a passionate customer care team to support them on their journeys.
Not only are they skilled in the art of delivering great service to our customers but they have a passion for what they do.
So if you have a passion for people and adventures then this can be the perfect role for youJob Description:
Reporting to the Customer Care Chapter Lead (Team Leader) you will handle a variety of incoming customer enquiries, with your main role purpose being to provide an effortless customer experience for our customers.
As a Customer Care Specialist your key responsibilities will be:
- Managing customer enquiries with a strong resolution focus.
- Building rapport with customers by active listening and a mirroring communication style.
- Running efficient case management and followup within agreed timeframes.
- Keep up to date with processes, procedures and products to ensure accurate information is provided.
Qualifications:
Further to that:
- A track record of offering exceptional customer service.
- Excellent written and verbal communication skills.
- An outstanding phone manner with a passion for resolution.
- Experience with Salesforce, CRM, Microsoft Dynamics and the full MS Office suite is an added benefit.
- Great attention to detail and accuracy of work.
- The ability to work with a sense of urgency and thrive working under pressure.
- Passionate about building relationships with people from all walks of life within our Torpedo 7 community.
- Flexibility and thinking outside the box.
- Working to KPIs and tight timeframes, we are after someone that can be relied on to have great punctuality and a proven attendance record.
_ You will need to be available to work 40 hours a week between 8:00am-7pm. You will have every second weekend off with one day of the week and a weekend day off in the alternating week_
Additional Information
By joining our diverse team, you will work among other customer champions
with some good fun, laughs and team comradery along the way.
- Career opportunities that come with a company our size
- Take an extra day off to celebrate your birthday
- Staff discounts across all of our brands
- Long Service leave
- 26 weeks fully paid parental leave or 10 days additional leave to support your partner.
- Fully paid Jury Service
- Lifestyle Leave spend more time doing the things you love
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